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Mydbops It
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Associate Customer Success Representative

Associate Customer Success Representative

Mydbops It

8 - 13 years

2 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Analytical skills PCI DSS Operational excellence ISO Database management Service industry MySQL Account management Software solutions

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role will be critical in supporting our efforts to maintain and grow our client relationships. Adding this position to our team will help us continue to deliver high-quality service and support the teams overall objectives.

key Responsibilities:

Assist in managing client relationships, ensuring their needs are met and exceeded.

Conduct regular check-ins with clients to monitor satisfaction and identify areas for improvement.

Support in preparing and delivering reports on client status and engagement metrics.

Collaborate with internal teams to resolve client issues promptly.

Track and manage client interactions and feedback.

Required Qualifications:

Bachelors degree - B.E(CS/IT) / B.Tech(CS/IT) or MBA / MCA / M.SC (CS/IT)

Fresher to 1 year of experience(Maximum) in a customer-facing role, preferably in customer success or account management.

Strong communication and interpersonal skills, with the ability to build rapport with clients.

Ability to prioritize, and manage time effectively.

Preferred Qualifications:

Experience in the technology or service industry.

Basic understanding of database management or software solutions.

Strong analytical skills and a data-driven approach to decision-making.

Why Join Us:

Opportunity to work in a dynamic and growing industry.

Learning and development opportunities to enhance your career.

A collaborative work environment with a supportive team.

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Associate Customer Success Representative