Posted:5 hours ago|
Platform:
Work from Office
Full Time
1. Graduation with minimum 5 years experience in International BPO
2. Should have handled a team leads and a span of 50 80 employees for 1+ years
3. Insurance domain experience
4. Good understanding of key Voice Outbound (customer service) and Non Voice operations metrics
5. Good knowledge of Microsoft Office - Excel, PowerPoint (Trend Analysis, Ratio Analysis, Formulas, Pivots, Graphs etc.)
6. Strong coaching skills
7. SLA Management
8. Attrition and Shrinkage management
9. Understanding of P&L
10. Knowledge of Six Sigma, LEAN, T&M, Process Improvements
11. Strong governance over operational metrics and performance management
12. Good understanding of audits and compliance
1. Effective communication and interpersonal skills
2. Ability to work under pressure situations: - (Situation based questions will be asked to assess)
3. Problem solving skills (Situation based questions will be asked to assess)
4. Good team management skills
4. Good client management & relationship building skills
5. Strong planning and execution
6. Coordination with various departments and functions
7. Stakeholder management and engagement
8. Good analytical skills
9. Conflict Management
1. Lender placed Insurance domain experience
2. Certifications (PMP, PRINCE 2, ITIL, Automation, Power BI etc.)
Mphasis
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