Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Summary : The role will be responsible for maintaining and growing the MIS, analyzing data, generating reports and maintaining a data warehouse. Role & responsibilities Prepare on- time and error free reports related to all performance KPIs. Data warehousing for all performance metrics across regions Ensure timely & accurate reporting of CX metrics, ad hoc data / information & analytical requests. Identify continuous improvement opportunities in data management, analytics, and insights through automation. Enable CX team with data insights for continuous process improvements opportunities. Program as per defined guidelines for various automation initiatives. Take part in UAT activities Skills and Knowledge : Data analytics & insights Should possess sound knowledge on Excel and Macros Good knowledge & command over Power BI Expertise in DBA like Access, SQL, Oracle etc. Expertise in Managing large data sets. Expertise in managing data tables and structures. Understanding of tools and systems, Eg: CMS, Cisco, Genesys, etc. Strong on Logic and should be number oriented. Experience of data modelling, simulations, and scenario planning, Preferred relevant work experience : 3 - 5 years experience in data analytics SME in advance excel and macros Should have work experience of visualization tools Desire Candidate : Graduate in any discipline, and SME in data analytics. Good understanding of measurement and metrics and their inter-relatability. Certified in visualization tools like Power BI or Tableau
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