In this role you will work as a member of the Digital Product team with a focus on building the online payment experience of customers who visit Western Union across channels. You will ensure that Western Union has best-in-class product capabilities, which will enable our customers to have the best possible experience. You will own and set the strategy for your product line and be accountable for execution upon that strategy.
Role Responsibilities

Define product features, ensuring a seamless and user-centric experience along with mapping of KPIs for measuring performance and defining success.
Submit requirements via detailed stories as per the agile methodology, undertake RDW and grooming sessions with engineering and other cross-functional teams.
Ensure the highest quality standards for products through quality testing standards.
Collaborate with stakeholders across cross-functional teams and ensure clear communication of product goals, timelines, and milestones
Participate and assist in ensuring healthy product backlog and develop detailed product roadmaps, considering resource allocation, timelines, and dependencies. Ensure customer focus by gathering and analysing customer journeys, feature performance, user testing, data-driven decision-making, reviewing customer feedback and incorporating insights into product improvements via optimizations.
Be the subject matter expert on digital for single/multiple payment flow.
Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec.
Experience in Analytics for ascertaining the product performance (any tool like Google Analytics, Amplitude etc).

Role Requirements

7-12 years of product management experience in the digital space.
Consumer product management experience, with a deep understanding of the technical ecosystems.
Excellent analytical skills and ability to constantly deep dive and take decisions based on data.
Experience creating wireframes, workflow diagrams, product features & stories
Ability to break down complex experiences into simple documents, stories, and flows. Experience in developing user flows and collaboration Diagrams.
Experience with customer research and usability testing methodologies.
Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.
Hands on experience in product development, optimization and new product initiatives process and product life-cycle management.
Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
Undergraduate degree in business, engineering, or equivalent relevant experience.

What will make you stand out:

Master s degree in business.
Experience in web and mobile marketing and analytics
Experience in FinTech industry in digital space - mainly in payments cards, D2B etc
Experience working in a large corporate environment
Experience in global money movement or financial services
Ability to effectively use AB test tools, Analytics tools and other front-end tools is an advantage

Your benefits include:

Employees Provident Fund [EPF]
Gratuity Payment
Public holidays
Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
Annual Health Check-up
Hospitalization Insurance Coverage (Mediclaim)
Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
Cab Facility
Relocation Benefit

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Assistant Manager , Product Management