Assistant Manager Loss Prevention

Assist in managing the daily functions of the security/loss prevention department to ensure protection of property assets, employees, guests, and the premises. Maintain all required logs, certifications, and documentation in compliance with legal and Standard Operating Procedures. Support staff training on emergency procedures and implement accident and fire prevention initiatives. Focus on guest and employee satisfaction while meeting operating budget goals.

Candidate Profile:

• Education and Experience:

• High school diploma or GED with 3 years of experience in security, loss prevention, or a related professional area,

• OR

• Associate's degree (2-year) in Criminal Justice or a related field with 1 year of experience in security, loss prevention, or a related professional area.

Core Work Activities:

Managing Security/Loss Prevention Operations:

• Assist the Director of Engineering with fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Assist in developing detailed shut down procedures to secure all property areas appropriately.
• Ensure compliance with federal, state, and local laws and safety regulations.
• Adhere to key control guidelines in loss prevention and property security.
• Develop and maintain monthly checklists for CCTV, alarmed doors, and duress alarms ensuring full functionality.
• Conduct patrols covering all interior and exterior property areas, including inspection tours of recording systems.
• Follow Duty of Care processes to protect guests and employees.
• Investigate and follow up on unusual activities affecting guest and employee safety.
• Handle complaints, resolve disputes, and negotiate conflicts effectively.
• Implement action plans to monitor and control risk throughout the property.
• Oversee loss prevention operations including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager-on-duty responsibilities.
• Lead and guide the Accident Prevention Committee.
• Manage the first aid program for guests and employees.
• Oversee the claims process to protect company assets, closely monitoring General Liability and Workers Compensation cases.

Ensuring Exceptional Customer Service:

• Maintain quality standards and meet customer expectations daily.
• Identify training needs, develop educational programs, and instruct staff.
• Inspect and critique loss prevention department performance to uphold professionalism and high customer service standards.
• Deliver services that exceed customer satisfaction and retention goals.

Additional Responsibilities:

• Analyze information and evaluate results to choose the best solutions for problems.
• Develop relationships with local law enforcement and emergency services.
• Communicate relevant information promptly to executives, peers, and subordinates via phone, written reports, email, or in-person meetings.