Assistant Manager - International Voice Process Bangalore - GO/JC/137/2025

The Assistant Manager in this role is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements. As an Assistant Manager, your key responsibilities will include managing and mentoring Team Leads to ensure smooth operations, overseeing customer interactions for high-quality service delivery, monitoring KPIs and SLAs for performance management, addressing complex customer issues for timely resolution, conducting coaching sessions for team performance enhancement, working closely with international clients for maintaining service standards, and identifying areas for process improvement and implementing best practices. To excel in this role, you must possess strong communication and leadership skills, be proficient in problem-solving and decision-making, have knowledge of CRM and Call Center tools, exhibit effective time management and multitasking abilities, and demonstrate cultural sensitivity and customer focus. As an Assistant Manager for International Voice Process in Bangalore, you will be part of the ITES/BPO/KPO industry. Your role will primarily focus on ITES/BPO/Customer Service and IT-Telecom and ISP functions. The required educational qualification for this position is a Bachelor's degree. This is a full-time, permanent employment opportunity. Key Skills required for this role include Attrition Management, Leadership & Team Management, Performance Management, and Stakeholder Management. The job code for this position is GO/JC/137/2025. If you are a proactive leader with excellent communication skills, adept at managing teams, and passionate about delivering exceptional customer service in an international voice process environment, we encourage you to apply for this Assistant Manager position.,