Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Tata Communications
>
Assistant Manager - Global Service Operations

Assistant Manager - Global Service Operations

Tata Communications

4 - 9 years

10 - 14 Lacs

Pune

Posted:1 day ago| Platform:

Apply

Skills Required

networking bgp ospf sdwan firewall switching eigrp service operations load balancing customer service ssl vpn ccnp f5 routing cisco asa vlan cisco tcp network security ip juniper viptela vpn cisco routers ngfw troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

JobDescription

TATA Communications ServiceOperations Centre is the single point of contact for all customers of theInternational SOC division. Customer Service Engineers have the primeresponsibility to receive, troubleshoot , resolve , escalate and closeCustomers incidents and requests, delivering superior customer service, UKbusiness hours.Responsibilities

Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies).

Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops

Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet)

Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs.

Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques

L2skills on fortinet firewall and security best practices.

Proactivelyaddress customer issues and ensure timely resolution.

Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents.

Support andassist L1 engineers in troubleshooting and knowledge transfer..

Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities.

Conductingpost-change validations and rollbacks if needed.Desired Skill sets

Minimum 4 years experience on operation on networking , firewall , SDWAN

Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP)

Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams

Quick decision-making to restore services within SLAs

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Communications

Telecommunications

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager - Global Service Operations