Assistant Manager - Front Office

Role & responsibilities

1. Patient Registration & Admission Process

• 1. Ensure timely and accurate patient registration.
• 2. Supervise admission formalities and documentation.
• 3. Minimize patient wait time during registration.
• 4. Ensure all google sheets related to CGHS/BTC admission / discharge are maintained timely

2. Patient Experience & Service Quality

• 1. Provide high-quality service to patients and visitors.
• 2. Handle patient feedback, queries, and grievances effectively.
• 3. Train front desk staff in patient communication and service etiquette.
• 4. Google reviews and Patient Testimonials

3. Front Desk Operations Management

• 1. Oversee reception staff scheduling and performance.
• 2. Ensure round-the-clock coverage and efficiency at the front desk.
• 3. Maintain cleanliness, order, and professionalism in the front area.
• 4. Organizing evening meeting everyday with other departments.
• 5. Submission of all reports on time.
• 6. Pharmacy Management.
• 7. Adherence to all Office Memorandums of Front Office

4. Billing & Cash Handling Supervision

• 1. Oversee OPD/IPD billing procedures and coordination with accounts.
• 2. Ensure proper collection and accounting of payments at the desk.
• 3. Audit billing practices for compliance and accuracy.

5. Coordination with Internal Departments

• 1. Ensure seamless communication with medical, nursing, diagnostics, and support departments.
• 2. Facilitate timely patient movement and service delivery.

6. Compliance & Documentation

• 1. Ensure adherence to hospital policies, statutory norms, and accreditation standards (NABH, CGHS).
• 2. Maintain up-to-date patient records and front office documentation.
• 3. CGHS / AirIndia / Cashless Insurance / Other Cashless intimations on time
• 4. Insurance intimation and reimbursement process

7. Team Management & Development

• 1. Train, and evaluate front office staff.
• 2. Conduct regular team meetings and performance reviews.

8. Technology & System Use

• 1. Ensure effective use of Hospital Information System (Dhanvantari) at the front desk.
• 2. Identify and troubleshoot issues related to system use.
• 3. Timing update of all reports

9. Revenue Focus

• 1. Maximizing Room / bed Revenue
• 2. Upselling and Cross-selling
• 3. Patient Retention and Repeat Business
• 4. Minimizing Revenue Leakages
• 5. Front Desk Efficiency Impacting Revenue

Preferred candidate profile

Any candidate from Health care or Hospital Industry