Assistant Manager - CRM Technical

KPMG India is looking for Assistant Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey. Requirement Analysis: Collaborate with clients and stakeholders to gather and understand business requirements for CRM system implementation. Analyze existing business processes and identify opportunities for improvement through CRM customization. CRM System Customization and Configuration: Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, or other CRM platforms) to align with client requirements. Develop and implement custom workflows, business rules, and automation to streamline processes. Data Migration: Plan and execute data migration activities, ensuring accurate and secure transfer of data from legacy systems to the CRM platform. Cleanse and validate data to maintain data integrity within the CRM system. Integration: Integrate CRM systems with other enterprise applications and third-party tools to ensure seamless data flow and enhanced functionality. Collaborate with integration specialists to design and implement robust and scalable integrations. Technical Documentation: Create comprehensive technical documentation for implemented CRM solutions, including configuration details, custom code, and integration specifications. User Training and Support: Provide training sessions to end-users and support teams to ensure effective utilization of the CRM system. Address and resolve technical issues, collaborating with support teams as needed. Quality Assurance: Conduct thorough testing of CRM solutions to identify and address any bugs or issues before deployment. Ensure compliance with best practices and industry standards in CRM implementation. Stay Updated on CRM Trends: Stay abreast of the latest developments and trends in CRM technology. Evaluate new features and updates in CRM platforms to recommend enhancements to clients.