Assistant Manager - Avature ATS Team

The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. In this role, you will provide regulatory and compliance oversight, manage escalations, and ensure timely and effective resolution of issues. You will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders. You will oversee the daily operation, configuration, and workflow integrity of the Avature ATS, ensuring the system is optimized and follows the latest regulatory and compliance standards. It will be essential to maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures. Monitoring help desk performance metrics and coaching team members to deliver high service levels will be a key aspect of your role. You will be responsible for developing and implementing engagement and development initiatives for the Avature help desk team, providing ongoing feedback, and facilitating team reviews. As the Assistant Manager, you will act as an escalation point for complex or high-impact issues and lead efforts for efficient troubleshooting and resolution in partnership with technical teams. Coordinating timely incident response to minimize business disruptions will also be part of your responsibilities. You will monitor regulatory changes affecting ATS operations, ensure proper system updates, collaborate with stakeholders to interpret policy changes, and drive compliance. Working closely with HR, IT, and Recruiting, you will ensure that Avature aligns with business needs and industry best practices. Guiding the team on integrating Avature with other HR platforms as needed will also be essential. Researching and recommending improvements to optimize system performance and user experience, leading special projects, and process improvements for the ATS and related workflows will be part of your continuous improvement responsibilities. Qualifications & Skills: - Bachelor's degree in Computer Science, Human Resources, Information Technology, or related discipline. - Minimum 3 years of experience in a similar role supporting Avature or comparable ATS systems. - Demonstrated ability in managing and developing high-performing teams. - Proven expertise in ATS configuration, workflow management, and compliance. - Experience with regulatory frameworks and HR technology best practices. - Strong analytical, organizational, and problem-solving skills. - Experience with Avature, MS Office, and Smartsheet required. - Excellent communication and stakeholder management abilities. - Project management experience is a plus. - Certification on the Avature tool is preferred. Work Schedule: - Must be available to work US Eastern Time hours to provide support across relevant geographies. Compensation: - Competitive, commensurate with experience, and within internal guidelines for Assistant/Deputy Manager roles. Required Skills: - Avature - HRIS - ATS,