Posted:4 days ago|
Platform:
Work from Office
Full Time
Job Role Headline Ensures effective remote product support to and communications with customers, by managing an operative TCS team assigned. Job Role Description • Ensures remote product support to customers and effective network communications with customers (by telephone, e-mail, and fax and documents accordingly). • Plans and allocates resources. • Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion. • Decides in-house troubleshooting for products and other related products to customers. • Responds to operations related enquiries, or troubleshoots customer complaints, as an escalation point of contact . • Proposes and / or implements active programs to increase customer satisfaction. • Contributes in recommending product needs of the customer to product design group. • Leads the team functionally or disciplinary
Knorr Bremse
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