Assistant Front Office Manager

As an Assistant Front Office Manager, you will play a crucial role in supporting the Front Office Manager in overseeing front office operations and supervising staff members daily. Your responsibilities will encompass managing various front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. It will be your duty to collaborate with managers and employees to ensure a smooth check-in and check-out process, guarantee guest and employee satisfaction, and optimize the financial performance of the department. To qualify for this position, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university can be considered in the absence of work experience. Your core work activities will involve providing support to the Front Desk team by utilizing your interpersonal and communication skills to lead, influence, and motivate others. You will be responsible for supervising and managing employees, ensuring smooth day-to-day operations, and fostering a culture of trust and cooperation among team members. Additionally, you will monitor and support progress towards guest services and front desk goals, handling complaints, and striving to enhance service performance. Exceptional customer service will be a key focus of your role, where you will go above and beyond to ensure customer satisfaction and retention. You will lead by example, demonstrate outstanding hospitality skills, and empower employees to deliver excellent customer service. Moreover, you will actively engage with customers to gather feedback on product quality and service levels, handling and resolving guest problems and complaints effectively. In managing projects and policies, you will implement customer recognition programs, ensure compliance with Front Office policies and procedures, and monitor adherence to credit policies to minimize bad debts. Additionally, you will handle various additional responsibilities such as providing information to supervisors and co-workers, analyzing information to solve problems, and communicating relevant updates to executives and peers. Overall, as an Assistant Front Office Manager, you will be a key player in driving the department towards success by fostering a culture of excellence in customer service, maintaining operational efficiency, and continuously seeking ways to enhance departmental service.,