Assistant Facility Manager - Soft

Business unit IFM Reporting to KAM Key stakeholders IFM Direct Reports Team consisting of Vendor Staffs Duties & Responsibilities What this job involves - Manage and coordinate soft services, including cleaning, landscaping, waste management, pest control, and security services. Develop and implement standard operating procedures for all soft services to maintain consistency and quality across the facility. Select, negotiate contracts with, and oversee external service providers to ensure they meet agreed-upon service levels and Key Performance Indicators (KPIs). Conduct regular site inspections to monitor service quality and identify areas for improvement. Manage budgets for soft services, including forecasting, cost control, and reporting. Ensure compliance with health and safety regulations, environmental standards, and company policies. Handle customer complaints and feedback related to soft services, implementing corrective actions as necessary. Coordinate with other facility management teams to ensure seamless integration of soft and hard services. Develop and maintain positive relationships with tenants, clients, and other stakeholders. Implement sustainable practices in soft services operations to support the organization's environmental goals. Train and supervise in-house staff involved in soft services delivery. Prepare regular reports on service performance, budget status, and improvement initiatives. Performance objectives Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team Key skills Responsible for daily reporting on M & E to the Assistant Engineering Manager/ Engineering Manager. Generate Service maintenance reports on office equipments. Generate Inventory and Purchasing of spares and consumables. Generate Downtime and breakdown incident reports.