Area Service Manager, NMIPL

As a Aftersales Revenue PMD Specialist, your primary responsibility is to analyze and improve the revenue performance of dealerships at an outlet level. You will be tasked with monitoring and evaluating various key performance indicators (KPIs) to identify opportunities and performance gaps in revenue initiatives such as Express Service, Service Contracts, tire program, and CRM. It will be your responsibility to review dealer and Service Advisor performance in terms of retention, sales per unit, loyalty ratio, and sales volume. Additionally, you will work closely with dealer sales personnel to ensure that accessory sales targets are met, provide forecasts for parts sales per assigned dealers, and support in the development of outlet level annual business plans. You will also be involved in monitoring Dispersion Management, increasing network expansion in Tier 3 / Tier 4 through Mobile Service Van, and explaining NSC's Aftersales related marketing communication programs. Furthermore, you will assist in developing incentive programs to meet revenue and customer satisfaction targets, manage parts inventory, review financial statements with dealer Aftersales management, and ensure customer satisfaction by addressing specific complaints and providing technical assistance to dealers. Your role will also involve conducting audits of warranty parts, providing field approval of warranty claims, and ensuring compliance with company standards and SOPs. In addition, you will oversee facility management to ensure sufficient work bay and technician capacity, recruitment and training of dealership manpower, and monitoring HR practices to control attrition. You will also maintain awareness of competitive dealership actions, conduct periodic audits for compliance, and support BPM dealers in improving operations. Regular dealer visits, communication with NSC, and preparation of Aftersales reports will also be part of your responsibilities. Your role as an Aftersales Revenue PMD Specialist requires a high level of analytical skills, attention to detail, and the ability to work effectively with dealerships to drive revenue growth and customer satisfaction. Your efforts will directly contribute to the success of the Aftersales division and the overall performance of the organization.,