Area Head- Service

Job Description

Job Location - Kashi Mira , Mira Road Major Responsibilities: 1. Service Operations: o Manage and oversee the end-to-end service of Electric 2-Wheelers, including troubleshooting, repairs, and regular maintenance. o Lead a team of service technicians to ensure quick resolution of customer complaints and minimize downtime. o Monitor key performance metrics, such as response time, resolution time, and customer feedback scores. 2. Battery Swapping Stations: o Supervise the installation, commissioning, and maintenance of battery swapping stations across the region. o Coordinate with OEMs, vendors, and contractors to ensure timely completion of installation projects. o Conduct regular audits to ensure all stations are operational and compliant with safety and quality standards. 3. Team Management: o Recruit, train, and mentor a team of technicians and field service engineers. o Assign tasks, monitor performance, and provide regular feedback to enhance team productivity. o Promote a culture of safety, innovation, and continuous improvement within the team. 4. Vendor and Inventory Management: o Liaise with vendors for spare parts procurement, warranty claims, and service escalations. o Maintain an optimal inventory of spares and tools to ensure seamless operations. 2 o Develop and maintain relationships with key stakeholders, including OEMs and vendors. 5. Reporting and Documentation: o Prepare and share periodic reports on service performance, station uptime, and operational challenges. o Ensure proper documentation of all installations, maintenance activities, and service requests. 6. Customer Relationship Management: o Act as a point of escalation for critical customer complaints and ensure timely resolution. o Gather customer feedback to drive improvements in service quality and operational processes. Technical Skill Set Required: • 2+ years of experience in service operations, preferably in the Electric Vehicle or Automotive industry. • Knowledge of EV technology, battery systems, and electrical installations. • Leadership skills with experience in managing field teams and technicians. • Problem-solving, communication, and organizational skills. • Good Knowledge of MS Office and CRM tools. Preferred Experience: • Experience in handling large-scale installations and field service operations. • Knowledge of local regulatory requirements and safety standards for EVs and battery installations. • Certification in EV Technology, Project management or Electrical safety is a plus.