Posted:5 hours ago|
Platform:
Work from Office
Full Time
Lead and manage a team of Field Collection Officers across assigned locations.
Monitor daily collection performance; ensure achievement of monthly targets (bucket-wise and DPD-wise).
Design and implement area-specific recovery strategies for secured and unsecured portfolios.
Train Field Officers in soft collection tactics, legal escalation protocols, and digital recovery tools (e.g., mobile apps, GPS tracking, digital notice delivery).
Conduct field visits to high-risk accounts, defaulters, and legal proceedings.
Ensure proper documentation and evidence collection for all legal cases.
Verify and maintain all customer communication, legal documents, and collection-related records.
Oversee the generation and dispatch of legal notices (soft and hard) using predefined rules and templates.
Identify cases suitable for arbitration or actionable under Section 138 of the Negotiable Instruments Act.
Coordinate bulk assignment of cases to external counsel, ensuring accurate documentation and adherence to protocols.
Utilize technology to monitor legal case progress across multiple courts, focusing on updates such as next hearing dates, judgments, and order copies.
Implement automated systems to streamline case monitoring and reduce manual intervention.
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