Application Support

You are an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. Your role will involve providing L1 support, ensuring adherence to SLAs, and troubleshooting issues to guarantee the smooth functionality of applications. You will be based in Kolkata and the position is a full-time employment opportunity. Your responsibilities will include providing L1 support for API-based applications and microservices, monitoring APIs and services using tools like ELK and Dynatrace, troubleshooting issues related to API functionality, failures, and integration, performing root cause analysis, and providing timely resolution/updates to incidents within SLA. You will collaborate with development teams to resolve issues, validate fixes, maintain documentation on known issues, support deployment activities, and ensure that API uptime and performance SLAs are met. Your role will require strong functional and technical skills, the ability to quickly learn and adapt, understanding of ticket management and SLAs, as well as excellent verbal and written communication skills. You are expected to bring in-depth knowledge of APIs, API-based services, and microservices architecture, hands-on experience with L1 application support, including incident management and issue resolution, the ability to work with monitoring tools for timely detection and resolution of service disruptions, a strong understanding of SLA management, and good troubleshooting skills under pressure to meet deadlines. As part of the benefits package, you will receive a competitive salary, talent development culture with quarterly promotion cycles, company-sponsored higher education and certifications, the opportunity to work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. They invite applications from all qualified individuals, including those with disabilities and regardless of gender or gender preference. Hybrid work options, flexible working hours, and accessible facilities are available to support employees with diverse needs and preferences. The company offers a values-driven and people-centric work environment that focuses on professional and personal growth, positive impact through technology, collaborative innovation, diversity, and work-life well-being. Persistent is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Join Persistent to unleash your full potential and thrive in an inclusive and supportive work environment.,