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Tetriq Solutions
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Application Support Engineer(Telecom)

Application Support Engineer(Telecom)

Tetriq Solutions

8 - 13 years

|

8 - 10 Lacs

Hyderabad Chennai

Posted:7 hours ago| Platform:

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Skills Required

Application Support AWS DevOps S3 Java BSS Shell Scripting Cloudwatch EKS SLAs OSS SQL OSS/BSS Web application Production Support PC2

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for application support engineer having sound skill in troubleshooting and resolving issues against apps hosted in On-Prem( Process Execution Module)/Cloud, with Scripting experience.

Skills: AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, OSS/BSS

JD:-

Strong knowledge in Tech Skill (Java, Shell Scripting, Python, SQL, etc)
Good Understanding on Telecom OSS/BSS applications
Good Understanding on support cycle and Production deployments
Excellent problem-solving and analytical skills
Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
Responsible for providing (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
Excellent verbal and written communication skills
Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide technical training and support to internal teams as needed.

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