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1.0 - 5.0 years

1 - 5 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Utilize broad knowledge of Salesforce Service Cloud to support internal and external customers as well as the companys programs though standard and available custom features . Collaborate with Data and Business Analysts, System Administrators, Development teams, and Customer Engineers to collect, interpret, analyze, and document use, functional, and technical requirements for new projects and enhancements. Must triage and share solutions/workarounds/status updates for known system issues , compile and prioritize new issues, and test/QA delivered solutions. Ensures effectiveprocessing of internal stakeholder support tickets submitted through JIRA by internal users for support on case team management, customer role/profile changes, attachment visibility, tools licensing, general tech support and use of the system(s), system downtime and case assignment corrections/redirections. Backup of administrative business operations around case support entitlement for contractually licensed customers, case assignment rule and queue, reports and dashboards, and other administratively controlled operational functions. Enabling users and supporting business needs through profile changes, reports type creation , validation analysis, sharing rules evaluation, and record/values configurations . Experience with Data Load, Import Wizard, and/or Workbench for database management tasks, including defining, preparing, and executing data corrections and alignment tasks . Create and execute user guides and process documentation for end users. Work with internal stakeholders (CE team, Finance, Engineering, Sales, etc.) to gather requirements, support, and develop functional work statements as needed . Excellent organizational, prioritization, and time management skills. Demonstrate a strong work ethic and ready to execute best practices for supporting the business. Customer support experience maintaining, triaging, and troubleshooting existing programmatic integrations with internal and external systems. Required if we take up Case API, otherwise not necessary Strong communication abilities and soft skills like organization are essential - Must be capable of addressing a diverse range of audiences. Minimum Qualifications: 2+ years relevant work experience on Salesforce Lightning administration Bachelor in one of the following or equivalent experience: Business Administration, Business Operations, Data Analysis, Communication or Information Systems, or related field Expert level knowledge in MS Excel (current versions) and MS PowerPoint Preferred Qualifications: Masters in Business Administration, Business Operations, Computer Science, Information Systems, or related field Salesforce Certified Administrator, Advanced Administrator, or Business Analyst Experience using, interacting and supporting established API or programmatic integrations Minimum Qualifications: Associates degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field. OR High School Diploma or equivalent and 2+ years of relevant work experience.

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8.0 - 12.0 years

27 - 32 Lacs

Chennai, Delhi / NCR, Bengaluru

Work from Office

Job Title: Salesforce Business Analyst (Contract Position) About the Role:A global leader in cloud-based enterprise solutions is seeking a Salesforce Business Analyst to drive enhancements across its Salesforce ecosystem. This role involves close collaboration with business stakeholders, product owners, and technical teams to identify pain points, define scalable solutions, and support successful implementation. The ideal candidate will possess deep business analysis expertise combined with hands-on Salesforce experience to ensure seamless integration of business processes and platform capabilities. Job Responsibilities: Collaborate with stakeholders to gather, document, and analyze business requirements and workflows. Translate business needs into functional specifications, user stories, and Salesforce solutions. Work with Salesforce teams to configure objects, automation, validations, and reporting tools. Support testing activities including UAT and regression testing to ensure solution quality. Act as a liaison between business users and technical teams, facilitating workshops and system demos. Ensure data integrity, assist in integrations, and manage user access, security, and permissions. Job Requirements: Bachelors/Masters degree in Computer Science, Engineering, or a related field. At least 8+ years of experience as a Business Analyst, including 2+ years working on Salesforce projects. Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud functionalities. Hands-on experience with Salesforce automation (flows, workflows), reporting, dashboards, and data management. Excellent analytical, problem-solving, and business process modeling skills. Exceptional written and verbal English communication skills, with the ability to manage cross-functional collaboration. Nice to Have: Salesforce certifications such as Certified Business Analyst, Administrator, or Sales Cloud Consultant. Experience with Agile methodologies and tools like Jira. Familiarity with API integrations and AppExchange solutions. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

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5.0 - 7.0 years

20 - 35 Lacs

Gurugram

Hybrid

We are seeking 3 skilled Software Engineers for a high-impact Periodic Review Project . This role involves enhancing and supporting the development of Microsoft Dynamics 365 solutions, with a focus on integrations, customizations, and data processing. Key Responsibilities: Design, develop, and maintain customizations in Dynamics 365 CRM including plugins, custom workflow activities, and JavaScript. Implement and troubleshoot API integrations and Azure Functions . Develop and manage SSIS packages using KingswaySoft for data migration and integration tasks. Write complex SQL queries to resolve system data issues. Integrate Dynamics CRM with legacy and modern systems via batch jobs or APIs. Ensure adherence to best practices and coding standards across the development lifecycle. Analyze, support, and maintain systems/code written by other teams. Collaborate with stakeholders for requirement gathering, testing, and deployment. Preferred candidate profile Required Skills: Strong hands-on experience with Microsoft Dynamics 365 CRM (configuration, customization, plugin/workflow development). Proficient in JavaScript , C# , TypeScript , HTML , CSS , and .NET Framework . Solid experience with KingswaySoft SSIS for CRM data integration. Experience with Azure Functions and Dynamics API integrations. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a hybrid work model. Preferred: Immediate joiners. Experience with integration of Dynamics CRM with legacy and modern systems . Familiarity with DevOps pipelines and source control tools (e.g., Azure DevOps, Git). Immediate joiners or candidates with less notice period

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5.0 - 8.0 years

4 - 7 Lacs

Hyderabad

Work from Office

1. Adobe Experience Platform (AEP) Expertise Understanding of AEPs architecture, data modeling, and functionalities like Real-Time Customer Profile, Data Lake, and Customer Journey Analytics. 2. Adobe Experience Cloud (AEC) Products Hands-on experience with Adobe tools like Adobe Customer Journey Analytics (CJA), Adobe Experience Manager (AEM), Adobe Target, and Adobe Real-Time CDP. 3. Data Ingestion & Transformation Experience with ETL (Extract, Transform, Load) processes, data schemas (XDM - Experience Data Model), and integration of multiple data sources into AEP. 4. Query and Data Management Strong skills in SQL, NoSQL, and Adobe Query Service to process and analyze customer data. 5. Identity Resolution & Identity Graph Knowledge of identity stitching and how AEP manages customer identities across different data sources. 6. Tag Management & SDKs Experience in Adobe Launch (Tags) and Adobe Mobile SDK for data collection and event tracking. 7. Streaming & Batch Data Processing Ability to work with APIs, event-driven architectures, and batch data ingestion into AEP. 8. Cloud & Big Data Technologies Experience with AWS, Azure, Google Cloud, Kafka, Spark, or Hadoop is an added advantage. 9. Scripting & Development Proficiency in JavaScript, Python, or Java for data transformations and API integrations. 10. Adobe Experience Platform APIs Hands-on experience with AEP APIs to automate and extend platform capabilities. Optimize, Automate, and Scale AEP implementations CI/CD & DevOps API Development Cloud Platforms Data Governance & Compliance Identity & Access Management (IAM) Collecting and integrating data from various sources. Centralizing and standardizing customer data for consistency. Segmenting customers to target specific groups effectively. Designing and optimizing customer journeys to enhance engagement. Analyzing data to gain insights and improve marketing strategies. Delivering personalized experiences using data science and machine learning. Ensuring compliance and security of customer data.

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4.0 - 8.0 years

18 - 22 Lacs

Hyderabad, Bengaluru

Work from Office

Job Title: Appian Developer Experience: 4+ years Functional Area: Information Technology / BPM Development Job Description: We are looking for a skilled Appian Developer with strong experience in building and maintaining enterprise BPM applications using Appian. Mandatory Skills: Minimum 4+ years of hands-on experience in Appian design and development Appian L1 Certification (Associate Developer) is mandatory (L2 Senior Developer Certification preferred) Strong knowledge of SQL, including query writing, joins, views, and data modeling Proficient in REST/SOAP API integrations and working with web services Solid understanding of software testing practices, including test-driven development (TDD) and automated testing within CI/CD frameworks Good to Have: Familiarity with Agile/Scrum methodologies Experience in enterprise-scale BPM implementation and design best practices

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5 - 8 years

10 - 20 Lacs

Mumbai, Andheri

Work from Office

We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure, API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps practices. The ideal candidate will have a minimum of 5+ years of experience, showcasing a comprehensive skill set and a track record of successful project delivery. This role requires proficiency in cloud services, a deep understanding of DevOps principles, and experience with database management. Additionally, cloud migration experience is considered a valuable asset.

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5 - 10 years

10 - 20 Lacs

Chennai

Work from Office

About the Position As a Senior Salesforce Developer, you'll play a vital, customer-facing role that combines technical expertise and business insight to deliver robust solutions on the Salesforce Health Cloud platform. Youll collaborate closely with cross-functional teams (IT, Patient Services, Compliance, Data Governance, Cybersecurity, Marketing) to ensure Salesforce solutions are aligned with our business and patient service goals. Role & responsibilities : Design, develop, and implement customized solutions in Salesforce Health Cloud (custom objects, Lightning components, Apex triggers, etc.) Gather and analyze requirements from stakeholders to deliver scalable solutions .Integrate Salesforce with external systems using APIs and web services Support and maintain call center telephony and technology Communicate complex technical concepts in a business-friendly manner Manage project timelines, enhancements, and platform optimization Monitor system performance and ensure rapid issue resolution Stay current with Health Cloud updates and Salesforce best practices Ensure compliance with PHI and pharmaceutical industry standards Preferred candidate profile : Salesforce Certified Platform Developer II (Required) Strong understanding of Salesforce architecture and APIs Expertise in Apex, Visualforce, LWC, and web technologies (HTML, CSS) 5+ years of Salesforce development experience (Health Cloud preferred) Experience with customer-facing solutions and call center technologies Strong domain knowledge in pharmaceutical/patient services Excellent verbal and written communication skills Agile methodology experience

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