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Johnson Controls
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Analyst - OTC Cash Application - APAC

Analyst - OTC Cash Application - APAC

Johnson Controls

3 - 5 years

5 - 6 Lacs

Pune

Posted:2 weeks ago| Platform:

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Skills Required

Career development SAP Baan Process improvement Reconciliation Customer service microsoft ERP implementation Data entry OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

What will you do?

This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer s inquiries
This role will also work in link with cash and banks team in order to follow up bank reconciliations
Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash
Continuously seek out and support process improvement initiatives
Ensure compliance to applicable policies, guidelines, and regulations

How will you do it?

Ensure performance measures are met or exceeded, e. g. , timely and accurate processing of transactions
High volume data entry / processing
Process and accurately apply all incoming payments for all customer accounts from various sources including

Live Checks

Credit Cards

Electronic Lockbox

Wire Transfers

Identify and communicate discrepancies in payments received
Download, review, reconcile and post all lockbox payments on a current and daily basis. Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department
Performs reconciliation of daily deposits to the cash postings
Responsible for producing the daily customer cash receipts reports
Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
Provide quality, professional customer service to all internal customers
Additional tasks/duties as assigned by OTC Management and Supervisors
Download daily bank statements and ensure cash is appropriately applied to customer accounts
Manage the aging of unapplied cash and resolve within a timely manner
Participate in the ERP implementation and future maintenance/enhancement
Generate reporting as necessary (i. e. , unapplied cash, etc. )
Participate in ad hoc projects as required
Check bank reconciliations and put comments
Follow up advance payment account

Requirement and Qualifications

Graduate / Postgraduate / Master s Degree in any stream
Fluent in English, both verbal and written communication skills would be mandatory
Working experience within a shared services environment supporting APAC region is mandatory
Experience in SEA transition would be preferred
Shift Time APAC shift 6AM to 3PM IST
3 - 5 Years of experience required in OTC domain
Excellent communication and interpersonal skills with a customer service focus
Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
Positive attitude and a strong team player
Systems proficiency in ERPs (SAP, BAAN, I scala, Oracle Fusion)
Analytic and strong research skills
Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including
Ability to utilize basic formulas

Utilize Pivot Tables and V-Lookups

Please read following eligibility conditions

Have been in your position for not less than 12 months.
FY24 Performance should be minimum Consistently Meets Expectations or higher
Employees on active warning letters and in PIP for last 6 months are not eligible to apply
Employees with required education/qualification background can only apply which meets the
Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
Applicants undergoing company sponsored certification program are not eligible to apply
Fresh graduates/postgraduates during their training period are not allowed to apply.

What we offer

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