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0.0 - 1.0 years

2 - 3 Lacs

Kolkata, Mumbai, New Delhi

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This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue. Career Level - IC1 This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Candidates should have basic proficiency in SQL, with the ability to write simple queries, join multiple tables, and execute update commands. While healthcare knowledge is not necessary, some troubleshooting experience, particularly in the support industry, would be an asset. Logical reasoning and analytical skills are important for the role, and having incident and change management skills would be beneficial. Career Level - IC1 * Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. * Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers. * Perform changes by following Change Management Process. * Communicate effectively verbally and in writing to clients and internal stakeholders. "* Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation." * Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. * Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

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5.0 - 7.0 years

8 - 13 Lacs

Gurugram, Bengaluru

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : This role is to ensure effective workforce management solutions to enable the company to achieve its business objectives in the most efficient and cost effective without impacting SLAs. As a prime focus towards improving contact center efficiency across the global this role with conceptualize, strategize and manage initiatives by delivering analysis that could improve efficiency without impacting SLAs. Also, should be able to produce reports to demonstrate from various tools. Analysts are accountable for interpreting the historical data and model best solution to gain efficiency. Based on historical data, analyze and develop recommendations to maximize efficiency What We re Looking For: Graduate with 5 to 7 years of experience in Workforce Management. Should be well versed with IEX, Avaya and Cisco tools Should be aware of all the WFM metrics (AHT, Service Level, Occupancy, Utilization, etc. Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs / Annualized hours) Should be strong in Database skills Generate report through multiple tools and analyze data Should be able to articulate point of departure until point of arrival for the recommendations Be adaptable and manage change in a dynamic business environment, including changes to GSD priorities, project scope and deliverables. Implement change to bring long term and sustainable benefit to the global service team. Should have excellent logical view Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

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2.0 - 9.0 years

8 - 9 Lacs

Bengaluru

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WHAT YOU GET TO DO Job Description Maintain a working knowledge of US Mortgage Originations closing procedures, federal and state lending laws Interpret state rules, statute laws, federal regulations & investor guidelines and apply them to specific loans Review mortgage loan documents (closing and disclosures) in the loan file Review loan file for compliance with all regulatory and client s guidelines/overlays Audit the file from a closing & compliance standpoint on a daily basis and note any exceptions. Assess risk and review for Frauds and Red Flags Audit closed loan disclosures and signed loan documents Effectively communicate with US based Underwriters/Clients & SMEs to ensure quality output WHAT ABOUT YOU? You have... Ability to obtain and decipher AUS findings (DU and LP) Experience in full origination mortgage processing, loan set up, loan documentation, closing, title, quality assurance

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1.0 - 3.0 years

3 - 7 Lacs

Hyderabad

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1. Update Indirect Tax databases with accurate tax assessment values and related information. 2. Optimize and sustain Indirect Tax databases to guarantee efficiency and reliability. 3. Label documents for correct filling into their respective digital folders. 4. Generate Indirect Tax reports in accordance with specified deadlines. 5. Extract invoices from OnBase and maintain a well-organized system for future reference. 6. Track refunds across multiple tax mediums, including but not limited to " style="white-space: normal;">1. Update Indirect Tax databases with accurate tax assessment values and related information. 2. Optimize and sustain Indirect Tax databases to guarantee efficiency and reliability. 3. Label documents for correct filling into their respective digital folders. 4. Generate Indirect Tax reports in accordance with specified deadlines. 5. Extract invoices from OnBase and maintain a well-organized system for future reference. 6. Track refunds across multiple tax mediums, including but not limited to

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6.0 - 11.0 years

5 - 9 Lacs

Pune

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Senior Business Analyst 1 Job Details | our company Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Business Analyst 1 Edwards India Private Ltd Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Mission/Purpose of the Job The Senior Business Analyst acts as a key bridge between the Business and IS by translating Business needs into detailed requirements and technology-enabled use cases, supporting high-complexity Products. They develop a deep understanding of the opportunities, risks, and issues facing the Business, and advise on how technology solutions can be used to achieve / resolve them. Main Responsibilities Supports the Product Owner to realise the Product strategy by eliciting and managing detailed Business requirements (e.g., features, user stories) and designing technology-enabled Business use cases. Supports high-complexity Products that require a deep understanding of the immediate functional area, as well as broader Business processes (e.g., Finance). Documents as-is and to-be system processes, identifying areas for overall system process improvement. Collaborates with Product Owner, Solution Architect, and Business stakeholders to conduct paper-based design activities, capturing high-level system flows and possible technology solutions. Supports technical delivery activities by advising Functional Consultants, Developers, etc. on expected system behavior, informed by clear Business requirements. Acts as a subject matter expert in the relevant functional domain, with a clear understanding of Business needs and challenges. Performs functional testing on delivered solutions, ensuring it fulfils detailed business requirements. Develops Product user guides and training materials, delivering training to end users / support teams to enable Product adoption and maintenance. Supports the Product Owner to identify areas where additional security and compliance considerations should be factored in (e.g., sensitive data handling). Works with internal SMAs and Product team to ensure these considerations have been addressed correctly. Provides coaching to other experienced Business Analysts in the Product team. Skills / Knowledge / Experience Over 6 years of proven experience in a Business Analyst or comparable role (including eliciting and managing detailed business requirements, designing business use cases, performing functional testing, and conducting user training). Good business knowledge in a relevant functional domain (e.g., Finance, customer facing), and how the opportunities, risks, and issues in these domains can be addressed by technology. Experience in analysing business challenges using structured frameworks and methodologies (e.g. Six Sigma) Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs. Experience in modelling system processes; knowledge of common notational standards is beneficial (e.g., BPMN). Able to design and execute functional tests, with experience managing bugs / defects through to remediation. Basic knowledge of software engineering, information risk, security standards, and technology solutioning is beneficial. Hands-on experience in Agile methodologies and practices (e.g., SAFe, Scrum, Kanban, JIRA) is beneficial. Knowledge of SAP ECC and/or S4 HANA are beneficial. Good communication skills with an ability to build rapport with a wide range of different Business and IS stakeholders. Able to operate highly autonomously, with outputs typically requiring no or limited review by a peer or direct supervisor. Hands on experience of managing small projects in a technology domain, qualification is beneficial (e.g. APMP) Ability to work effectively as part of a cross-functional IS team Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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2.0 - 7.0 years

4 - 7 Lacs

Bengaluru

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Job Title Cash Control Analyst Job Description So, who are we Hello, were IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks shares, leveraged products, Futures Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. Were global with offices in 18 countries and products in 16 regions. Were hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your Team Our Cash Control Team is responsible for comparing and reconciling IG clients cash positions versus bank accounts, firm s cash management and broker payments. As a part of a team you will be responsible for identification, investigation and resolution of discrepancies. Team actively cooperates with various global banking institutions and internal teams. Your role in the Teams Success You are curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You are also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try innovative ideas and lead the way in creating inspiring experiences for our clients and everyone around you. We do not fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let s raise the bar together. What youll do Daily reconciliation of Client s funds (automated with AutoRek) and its review. Follow-up of the reconciliation breaks until final resolution, respond to any query from internal or external sources in relation to the activity, investigate and assist with the administration of unallocated client receipts. Calculate daily client money segregation in accordance with the respective regulatory requirements and process the transfer in a timely manner. Liaise with Treasury FC team to ensure compliance with client money regulations, internal client money buffers and policies, firm s liquidity prepare daily client money reports (MI). Identify and recommend improvements in reconciliation process and other processing areas for greater operational efficiency and risk mitigation. Prepare ad hoc corporate payments as requested by the business. Performing bank administrative duties such as mandate updates and user setup. Maintaining procedures manuals and other documentation, assist in internal and external audits as required Ad hoc analysis. What youll need for this role Key Qualification Requirements Graduate degree is must, preferably from commerce background. Over 2 years experience within Financial Services, experience in reconciliation cash management preferred. Good English communication skills, both written and verbal. Excellent working knowledge of Microsoft Excel. Ability to multi-task in a constantly changing environment, work on your own but also demonstrate individual initiative attention to details and analytical skills. Meeting regular deadlines; taking ownership of assigned responsibility, proactive attitude in researching and resolving problems/issues, excellent organizational skills able to work under pressure. Ability to co-operate in team and excellent communication skills. Excellent organizational skills and the ability to adapt to a rapidly changing environment. CASS knowledge will be an asset. Not a necessity, but the ability to speak and/or read Japanese will be a great advantage. How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise clients needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. Were committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, thats why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our DI approach here . The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG: Matched giving for your fundraising activity. Flexible working hours and work-from-home opportunities. Performance-related bonuses. Insurance and medical plans Career-focused technical and leadership trainings in-class and online, incl. unlimited access to LinkedIn Learning platform. Contribution to gym memberships and more. A day off on your birthday. Two days volunteering leave per year. Join us for this exciting journey. Apply now! Number of openings 1

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1.0 - 3.0 years

3 - 6 Lacs

Bengaluru

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Job Responsibilities: Produces or updates sections of large, complex projects or produces small projects with minimal oversight . Produces routine and templated descriptions and summaries of a factual nature with minimal oversight . Drafts client responses for simple requests in a timely manner . Performs basic data modeling and/or forecasting with minimal oversight . Delivers presentations with guidance and instruction . Participates in client support activities (calls, webinars) . Minimum Qualifications: Bachelor s Degree or equivalent Job Category Summary: Leverages Life Sciences and Healthcare subject matter expert ise using market research and data analytics to provide customers with written and custom reports, data forecasts, visual presentations, and external thought leadership .

Posted 2 weeks ago

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3.0 - 4.0 years

4 - 5 Lacs

Bengaluru

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Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action Career Level - IC1 You will assist in the collection, management, and resolution of outstanding invoices from past due accounts Collect overpayments from current and former employees Work with departmental managers to eliminate root cause of overpayment Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts Recognizes deteriorating credit situations recommending and implementing solutions Prepares collection reports

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1.0 - 5.0 years

3 - 7 Lacs

Kolkata, Mumbai, New Delhi

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As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. We encourage candidates from all backgrounds to apply. Career Level - IC1 Basic Qualifications: A minimum of Six months experience and a bachelors degree including: An academic qualification in computer science engineering, information systems, software engineering, or a related field. Preferred Qualifications: Knowledge on SQL, Readiness to work during the shift from 5.30PM to 2.30AM IST. Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work in different shifts and provide on-call support. We encourage candidates from all backgrounds to apply.

Posted 3 weeks ago

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1.0 - 4.0 years

10 - 15 Lacs

Bengaluru

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Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded. Career Level - IC1 As a member of Revenue Accounting you will assist in the processing of revenue impacting adjustments and reconciling balance sheet account. Monitor revenue, reconcile receivables, and unearned accounts. Work with internal customers to resolve related revenue inquiries. Assist in facilitating the automation of current processes and procedures. You may participate in special projects.

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2.0 - 3.0 years

5 - 8 Lacs

Bengaluru

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Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate and equivalent with 2 -3 year experience with very good communication skills and written skills. Design, deliver, and support global sales model with focus on productivity improvement of planning process and application. Career Level - IC1 Career Level - IC1 Partner with lines of business in the design of compensation models in the support of strategic business initiatives. Update Terms and Conditions of compensation plans. Ensure global Compensation planning system is setup for online distribution of plans. issuing sales incentive plans. Provide reports to finance on effectiveness of sales model. Roll-out sales force plans globally to enable Oracle sales compensation plans to accept plans online. Create sales matrix which communicates payment structure to sales organization. Create on-target earnings matrix. Train Sales and Finance on global sales model and compensation models. Field questions from organization on models. Train Finance on Compensation planning.

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3.0 - 4.0 years

4 - 5 Lacs

Bengaluru

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Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Career Level - IC1 Career Level - IC1 You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

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1.0 - 6.0 years

6 - 7 Lacs

Bengaluru

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Provides programs to improve operational efficiency, consistency, and compliance in support of the organizations financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes. Career Level - IC1 Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

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1.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Technical Analyst (1-5 years of experience) As a Technical Analyst at KVR Group, you will play a crucial role in analyzing technical requirements, optimizing systems, and supporting the implementation of technology solutions. You will work closely with cross-functional teams to ensure that our technical projects align with business objectives and meet high standards of quality and efficiency.

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1.0 - 4.0 years

3 - 6 Lacs

Kolkata, Mumbai, New Delhi

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Harris Global Business Services GBS is looking for Customer Support Analyst 1 to join our dynamic team and embark on a rewarding career journey. A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include : 1. Responding to customer inquiries via phone, email, or live chat2. Troubleshooting technical problems and providing solutions3. Recording and updating customer information in databases4. Escalating complex issues to higher levels of support5. Maintaining a high level of knowledge about company products and services6. Providing exceptional customer service and building positive relationships with customers7. Collaborating with other teams to resolve customer issues and improve processes8. Staying current with industry developments and updates to company policies9. Continuously seeking ways to improve customer experience and overall satisfaction. Qualifications : 1. Excellent written and verbal communication skills2. Strong problem - solving and decision - making abilities3. Ability to multitask and prioritize tasks effectively4. Knowledge of customer service principles and practices5. Previous experience in a customer support role6. Familiarity with CRM software and ticketing systems7. Positive attitude and a desire to help customers.

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3 - 10 years

7 - 8 Lacs

Gurugram

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Marriott is looking for Infrastructure Analyst 1 to join our dynamic team and embark on a rewarding career journey Monitor and manage IT infrastructure systems Perform routine diagnostics and system upgrades Maintain service availability and performance Document and escalate technical incidents

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