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1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
3.0 - 7.0 years
6 - 12 Lacs
Pune
Work from Office
Brand Marketing & Strategy: Brand Positioning, GTM Plan, Influencer Marketing Ecommerce & Marketplace Management: Collaborate - Nykaa, Sephora, Amazon, Tira etc Performance Marketing Support Consumer & Market Insights Cross-functional Collaboration Perks and benefits * Health Insurance * Bonus * Leave Policies
Posted 2 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Jaipur
Work from Office
Job Title: E-commerce Executive Location: Jaipur Salary Range: 20k-24K Department: E-commerce Reporting To: Ecommerce Manager / Business Head Experience Required: 1-3 years (preferred) Employment Type: Full-Time
Posted 2 weeks ago
4.0 - 9.0 years
3 - 6 Lacs
Kolkata, Hyderabad, Bangalore/Bengaluru
Work from Office
The Supplier Collaboration Team Leader is responsible for fostering strong relationships with suppliers to ensure a smooth and efficient supply chain process ensure the timely delivery of quality goods and services to meet the demand. Required Candidate profile Wfo-Bangalore only not for Kolkata and Hyderabad.Apply those who can relocate in Bangalore Must know-English and Hindi Call Whatsapp cv AMIT 8178259405, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 2 weeks ago
8.0 - 13.0 years
10 - 15 Lacs
Bangalore Rural, Bengaluru
Work from Office
Hi, We are hiring for the ITES Company for the Training Manager - Media and Entertainment Role. Overview The Training Manager Media & Entertainment is responsible for designing, delivering, and evaluating training programs focused on media, OTT platforms, YouTube, and related digital products. This role involves collaborating with stakeholders to identify training needs, creating tailored content for diverse audiences, and conducting sessions across multiple formats (in-person, virtual, and on-demand). The manager also monitors training effectiveness, updates materials based on industry trends, and provides coaching support. A strong understanding of media industry tools and platforms across devices (like mobile, smart TVs, and tablets) is essential. Key Skills: a) Minimum of 8 years of experience in training for media / OTT related products b) Minimum of 3 years of experience in the media and entertainment industry c) Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 42 Job Description Proven experience at least 8-10 years in training for media / OTT related products Minimum of 3 years of experience in the media and entertainment industry Design and roll out tailored training programs on media, Over-the-Top (OTT) platforms, YouTube, and associated digital products. Collaborating with stakeholders to create effective training. Assess the effectiveness and efficiency of training programs. Classroom training for new and transitioning employees, as needed. Monitor and track training progress and outcomes. Identify training needs of individuals requiring improvement in production. Create training materials, including manuals, presentations, and interactive modules. Tailor training programs to meet the specific needs of different audiences. Conduct training sessions through various mediums, including in-person, virtual, and on demand formats. Use effective teaching methodologies to ensure engagement and knowledge retention. Provide one-on-one coaching and support as needed. Assess the effectiveness of training programs through feedback and performance metrics. Continuously update and improve training content based on industry trends and feedback. Stay current with new developments in media, OTT, and related products. Work closely with subject matter experts, product managers, and other stakeholders to ensure training content is accurate and up to date. Partner with HR and management to identify training needs and develop strategic training plans Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc.
Posted 2 weeks ago
1.0 - 6.0 years
0 - 2 Lacs
Farrukhnagar, Gurugram
Work from Office
Role & responsibilities Daily Management of shift: Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety. Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Fully understanding workflow and daily production goals Coaching associates to work safely at all times Understand workflow and daily production goals Preferred candidate profile 1+ years of Microsoft Office products and applications experience Bachelors Degree, and/or prior Amazon experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Demonstrates problem solving and analytical skills Ability to communicate effectively (written and verbal) across various levels of an organization History of meeting/exceeding departmental goals Experience leading teams Capable of providing directions to team members using independent judgment Organization and time management skills Why Join Us? Play a key role in a growing logistics network. Be part of a team that values innovation, safety, and continuous improvement. Gain exposure to leading-edge fulfillment technologies and practices.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 2 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Role & responsibilities Assist the Marketing Head in planning and executing marketing strategies across multiple channels Liaise with creative, content, operations, and product teams to keep all marketing projects on track. Support marketing initiatives on Meta, Amazon, Quick Commerce, and influencer marketing. Help drive partnerships and campaigns on platforms like FirstCry and other gifting platforms. Track and monitor marketing project timelines and ensure smooth execution. Contribute to content marketing and campaign ideation. Preferred candidate profile Prior experience in digital marketing, or experience working in a Founders Office, is highly preferred. Strong project management and coordination skills. Excellent communication and people management skills. Willingness to learn and work across different aspects of marketing. Self-driven with a problem-solving mindset.
Posted 2 weeks ago
0.0 - 2.0 years
3 - 4 Lacs
New Delhi, Lucknow, Gurugram
Work from Office
Greetings from KVC CONSULTANTS LTD! We are hiring for International Voice Process for a leading ITES MNC in Gurgaon. ELIGIBILITY : - UG/Graduates with minimum 6 months of experience can apply. SALARY :- Upto Rs 4.5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR * HR Mahvish : 9628373766 * HR Simran : 9821182647 #NO PLACEMENT CHARGES#
Posted 2 weeks ago
0.0 - 5.0 years
1 - 2 Lacs
Ludhiana
Work from Office
Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement. Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals.
Posted 2 weeks ago
10.0 - 15.0 years
15 - 20 Lacs
Mumbai
Work from Office
Hi We are hiring for the ITES Company for Transformation Project Manager (Contact Center) Role. Overview The Transformation Project Manager leads cross-functional initiatives aimed at driving process improvements and operational efficiency across sourcing, procurement, and supply chain domains. This role involves end-to-end project management. It includes the implementation of Conversational AI, automation, and client-partnered CCaaS or hyperscaler solutions. With transition management experience, the role ensures on-time project execution, proactive risk management, and high client satisfaction. It involves driving cross-functional collaboration, engaging with senior global stakeholders (including CXOs), managing diverse project teams, and delivering committed business outcomes. Key Skills : a) More than 15+ years of overall experience and at least 7 years of managerial experience b) Good to have : Black Belt, Agile, Risk management certifications, IT skills c) Must have lead a team size of 20-30 people d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Mumbai) Type : Job Code # 144 Role objective Strong contact center techno functional resource or transition manager with 15 plus years of experience To program manage Contact center transformation projects with ontime project delivery, proactive risk management, timely communication and high client satisfaction. The scope of contact center transformation projects would involve implementation of Conversational AI and other Automation solutions, supporting and advising on enriching implementation of client partnered CCaaS or Hyperscaler solutions, etc. Will be responsible for delivery of on time committed transformation solutions to the client. Will orchestrate, schedule and facilitate sessions to ensure active collaboration between client and partner organizations for implementation of the committed solutions. Own and ensure delivery of the transformation business case and schedule committed to the clients. Effective project status and stakeholders communications Overseeing and managing the project transformation teams delivery and performance which would include functional and technology experts. Skills and experience requirements Expectations Deep understanding of contact center operations and metrics is preferred. Good interpersonal, presentation, and communication skills. Good PowerPoint skills and project management skills is a must. Should be able to communicate with the CXO level stakeholders. Global client management experience at the senior stakeholder level is a must. Should have handled or managed multiple contact center transformation projects implementation Well versed with project management techniques and reporting PMP or Prince certification preferred. Expertise in Agile methodology would be preferred Lean Six Sigma expertise would be an advantage Contact Center Technology & Know-how of industry renowned cognitive solution platforms is preferred. Should be able to orchestrate recommend technology solutions implementation and work with partners to get the technology solutions delivered. Experience of managing diverse teams with domain and techno functional skills. Experience in governance of solution delivery with various solution teams on quality, timelines, scope, expected outcomes Desired Qualifications And certifications An engineering Graduate and or an MBA PMP or Prince certification Certification across next gen platforms such as Gen AI, Chat bots, AI/ML, Cloud or blockchain, etc. Lean Six Sigma Black belt certification Design Thinking, Safe agile certification, PMP or Prince 2 will be an advantage
Posted 2 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
Gurugram
Work from Office
Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.
Posted 2 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools
Posted 2 weeks ago
8.0 - 12.0 years
12 - 16 Lacs
Nagpur, Chennai
Work from Office
We are Hiring For ITES Company For Order Management Role. Overview The Order Management Specialist plays a critical role in managing purchase order (PO) creation and order processing within the retail industry. With experience in retail PO creation this role involves retrieving and analyzing reports using QMF SQL tools, managing SKU forecasts, conducting plan analysis in JDA, generating firm and OTB orders, and addressing order discrepancies. The role requires strong analytical and reporting skills, proficiency in Excel (including macros, SQL, and VB scripting), and effective communication for stakeholder collaboration. Additional responsibilities include performance monitoring via KPIs and contributing to inventory investment decisions. Preferred Skills: a) Minimum 2 Years of Experience in Retail Industry b) Buyer Role Experience c) PO creation Experience d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai) Type : Job Code # 381 b)To Apply for above Job Role ( Nagpur) Type : Job Code # 382 Job Description: Overall 8+ years of Experience in Order Management with minimum 2 years in PO Creation in Retails Industry Daily Report Retrieval (Hot Report, Short Report and others) via QMF (query management framework) SQL editor Loading SKU External Forecasts and Conducting Plan Analysis in JDA Generating Supplementary Orders for FIRM Orders and OTB Reviewing Bouncers and Addressing Discrepancies Make recommendations for investment buy options. Monitoring performance using Key Performance Indicators (KPIs). Regular discussions and collaboration with stakeholders Skill Set: 1) Experience in Report consolidation and Summary Generation 2) Proficiency in Excel and Macro Creation (SQL & VB Scripts) 3) Good Analytical Skill 4) Experience in JDA 5) Good Communication and Presentation Skills
Posted 2 weeks ago
1.0 - 5.0 years
3 - 8 Lacs
Kolkata
Work from Office
Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions
Posted 2 weeks ago
3.0 - 8.0 years
10 - 12 Lacs
Bangalore Rural, Bengaluru, Mumbai (All Areas)
Work from Office
Hi, We are hiring for the ITES Company for the Optimal Data Analyst Role. Overview The Optimal Data Analyst is responsible for leveraging data to generate actionable insights that support strategic decision-making, particularly in supplier negotiations and cost forecasting. The role involves working with large data sets, using statistical methods, programming tools (e.g., SQL, R, Python), and business intelligence platforms like Tableau to identify patterns, trends, and financial opportunities. This position requires strong analytical thinking, problem-solving abilities, and collaboration across technical, operational, and supply chain teams. The analyst plays a key role in translating complex data into meaningful business insights, aligning analytical efforts with high-level business objectives, and driving value through data-informed negotiation support. Key Skills: a) Bachelor's degree in discipline such as Supply Chain, Economic, Manufacturing, Technology, or Data Analytics b) Minimum 3 years of experience in data analysis with understanding of statistical methods and strong analytical skills To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 20 b)To Apply for above Job Role ( Mumbai) Type : Job Code # 21 Job Description Bachelor's degree in discipline such as Supply Chain, Economic, Manufacturing, Technology, or Data Analytics to bring diversity and different perspectives Minimum 3 years of experience in data analysis with understanding of statistical methods and strong analytical skills Experience with database management, programming, statistical modelling and/or business intelligence (SQL, R, Python, JMP, Tableau, etc.) Experienced with and proficient in Microsoft Office Suite Lateral and logical thinking. The ability to think creatively and outside the box to solve unique and challenging problems Motivated self-starter Strong problem-solving tendencies Willing and able to push boundaries Goal-oriented, with a focus on utilizing data for insight Able to multi-task, prioritize and project manage independently in an environment with competing priorities Experience working in a technical, operational or manufacturing environment with the ability to translate that knowledge into financial opportunities Diverse functional experience, with a desire to use data in negotiations Excellent communication skills and a proven history of excelling in a collaborative environment as a key team player Working closely with technical teams, and other organizations to understand the product and data Finding and interpreting large data sets to help predict costs Learning and understanding Boeing's data resources and knowing when, how, and which to use and which not to use. Identifying, analyzing, and solve systematic problems, while maintaining focus on the bigger picture Working together with the team to ensure data analysis and developed algorithms can be appropriately applied for negotiation support Ensuring data collected, analyzed and presented result in actionable insights for negotiation support Engaging and participating in negotiation support, to bolster the use of data analytics within supplier negotiations Understanding high-level business objectives and continually align those objectives to meet needs of the business.
Posted 2 weeks ago
0.0 - 4.0 years
3 - 4 Lacs
Mohali
Work from Office
Work from Office Job Location : Mohali Salary : 32k ctc - 34k ctc Rotational Shifts 5.5 Days working Voice/Chat Process Excellent communication skills needed Power backup and Internet Broadband Required Interested Contact Hr Muskan 6239677748
Posted 2 weeks ago
7.0 - 12.0 years
20 - 35 Lacs
Hyderabad
Work from Office
Job details Role: Engineering Lead RoleJob Type - Fulltime Permanent- BizAcuity Experience: 7 - 12 Years Location: Hyderabad - (Hybrid - 2 Days WFO) Job Description: Were looking for a hands-on Engineering Lead who combines technical depth with product intuition. You’ll guide a team of junior engineers (currently India-based), set the standard for modern software practices, and deliver robust tools that enable brokers to submit deals, SMEs to provide data, underwriters to assess risk, and internal teams to manage loans across their lifecycle. You’ll also drive adoption of automation and AI where it meaningfully enhances speed, accuracy, or user experience. You Will Set technical direction and long-term vision for the platform, aligning engineering efforts with business objectives Lead design and development of front-end and back-end features across the full SME lending platform, including onboarding, underwriting, funding, and loan servicing modules Work closely with product leadership to shape features, scope timelines, and deliver iteratively Mentor junior developers, review code, and enforce high standards across the team Drive mobile-friendly UI development using React (or similar frameworks) Own integration of external APIs for Open Banking, KYC/KYB, credit scoring, and more Establish CI/CD pipelines, testing frameworks, and modern release practices Implement robust monitoring, alerting, and incident response processes to maintain system reliability Push innovation—whether it’s using AI tools to accelerate dev cycles or improving data pipelines for underwriters Act as technical point of contact for both Albatross and Recognise Bank, collaborating across teams You Should Have 7–12 years of experience in full-stack or front-end development roles 3+ years leading engineering teams or mentoring junior developers Proven ability to uplift inexperienced teams and introduce structured engineering practices from scratch Deep familiarity with React and JavaScript/TypeScript (Node.js, Python, or Java on the back-end a plus, but not required) A track record of shipping responsive, mobile-first web applications Experience designing and working with relational databases (e.g. PostgreSQL, MySQL) and understanding of data modeling for lending workflows. Experience integrating third-party APIs (Open Banking, KYC/KYB, Credit Bureaus) Solid grasp of Git, CI/CD, DevOps, and testing frameworks Familiarity with banking or fintech—especially onboarding flows, CRMs, or SME lending Experience building platforms with multiple user types (e.g. brokers, SMEs, underwriters) Understanding of secure development practices and sensitivity to data privacy in financial applications A strong sense of product—able to work without rigid specs and propose better solutions Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience Bonus: Experience leveraging AI/automation tools (e.g. Claude, internal LLMs) to improve development velocity or reduce manual effort. What Success Looks Like Junior team becomes high-performing under your leadership Front-end and back-end codebases are clean, scalable, and documented New features are released regularly without regressions or quality issues Product team and stakeholders view you as a proactive problem-solver Mobile UI feels seamless; users don’t complain about broken layouts or clunky flows You raise the bar for the team across quality, velocity, and technical thoughtfulness
Posted 2 weeks ago
5.0 - 8.0 years
6 - 12 Lacs
Nagpur, Chennai
Work from Office
Hi , We are hiring for The Leading ITES Company Team Lead Demand Planning and Forecasting Profile. Overview The Team Lead Demand Planning/Forecasting is responsible for driving accurate demand forecasts and planning strategies aligned with customer guidelines and market trends within the retail industry. The role involves analyzing historical data, building predictive models, and collaborating with category managers to refine forecast accuracy. Key responsibilities include monitoring KPIs, identifying anomalies, and leveraging tools like Power BI, Excel, and JDA to support data-driven decision-making. The role also emphasizes continuous improvement, effective communication, and cross-functional coordination to optimize inventory and supply chain efficiency. Key Skills : Any Graduate Minimum 5 - 8 years of experience in Demand planning, Forecasting is Mandatory. Candidate should be from Retail industry only Knowledge of JDA and Microsoft cloud database systems is beneficial. Proficiency in using forecasting and data analysis tools. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai) Type : Job Code # 230 b)To Apply for above Job Role ( Nagpur) Type : Job Code # 231 Job Description: Minimum 5 - 8 years of experience in Demand planning, Forecasting is Mandatory. Create Demand Plan in line with Customer Guidelines & Market Trend Compare and Analyse the Forecasted data with Previous years / quarters to improve the forecast accuracy. Build Predictive model for forecasting. Co-ordinate with Category Managers to improve Forecasting accuracy by providing insights on products & Product category. Monitoring performance using Key Performance Indicators (KPIs). Pay close attention to details to identify exceptions, anomalies, and discrepancies in forecast accuracy reports. Skill Set: Candidate should be from Retail industry only Demand planners should have a solid understanding of the retail industry, including supply chain dynamics, demand forecasting principles, and inventory management concepts. Proficiency in using forecasting and data analysis tools. Familiar with tools like Power BI, Excel, and other software used for forecasting, inventory management, and data analysis. knowledge of JDA and Microsoft cloud database systems is beneficial. Effective communication, share insights, and align strategies for accurate forecasting and inventory management. Open to learning new tools, techniques, and approaches to enhance forecast accuracy and continuously improve inventory decision-making processes.
Posted 2 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Chennai
Work from Office
Hi, We are hiring for the Leading ITES Company for Lead/Manager in Vendor Fund Accounting Profile. Overview The Lead/Manager in Vendor Fund Accounting is responsible for overseeing and executing end-to-end fund accounting operations, including vendor rebates, chargebacks, store billings, and AP transactions. This role ensures accurate general ledger maintenance, account reconciliations, accruals, and financial reporting in compliance with SOX and audit requirements. It involves analyzing financial data, resolving discrepancies, and coordinating with internal stakeholders, auditors, and vendors. The manager also plays a key role in supporting internal/external audits, leading process improvements, ensuring adherence to SLAs. Proficiency in Oracle EBS, MS Excel, and communication tools is essential. Leadership responsibilities include monitoring workflows, mentoring staff, and driving operational excellence. Key Skills : Graduation in Commerce / MBA (Finance) Minimum 5 to 10 Years experience in General Ledger and Vendor Fund Accounting Detailed knowledge of GL process and Accounting Experience Knowledge of fund accounting, financial instruments, and expenses in particular Experience of Oracle EBS To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Team Lead - Chennai) Type : Job Code # 222 b)To Apply for above Job Role ( Manager - Chennai) Type : Job Code # 223 Job Description: Minimum 5 to 10 Years experience in General Ledger and Vendor Fund Accounting Process rebate transactions, pull purchase/sales information from EDW, process chargebacks, store billings (AR edits), monitor AP transactions and manual check requests Perform balance sheet account reconciliations, including monitoring of balances and accrual balances for appropriateness. Prepare staffs balance sheet account reconciliations. Responsible for researching, tracking, and resolving accounting problems and discrepancies. Prepare rebate schedules for accruals and SOX requirements. Prepare corporate accounting analysis schedules. Prepare and pull information for internal audit and KPMG Investigating and resolving day- to-day escalated inquiries & service issues Supporting the fund and corporate accounting, financial reporting, and operations Preparation of the monthly, quarterly, and annual financial statements Analyze deal documentation and support the investment team on any accounting or financial reporting-related activities Ability to handle Customer Queries Support/provide inputs for internal/external audit Ensuring delivery of the transitioned process as per SLA Daily cash management and accounts payable Efficient and effective communication with auditors, SOX compliance consultants, and the investment team Provide campus support to faculty and staff in the processing and management of various funds, gifts, grants, and endowments, in the Oracle system Monitors department workflow and accounting system processes to ensure they are effective and efficient in meeting deadlines Assists the management in analyzing and researching proper accounting valuation and reporting issues KRA - Detailed knowledge of GL process and Accounting Experience Experience of Oracle EBS Excellent skills in MS Office, especially MS Excel / Process Maps Good Voice skills - for interaction with US / Canada clients/stores as part of chargebacks / handling discrepancy Communicating and maintaining relationships with third-party vendors Critical Skills Required: Graduation in Commerce / MBA (Finance) Ready for EST shift timings Excellent verbal and written communication skills. Voice Skills - Good voice skills and hands-on experience in using softphones (Avaya/Cisco) for calling US / Canada / customers / Vendors Knowledge of fund accounting, financial instruments, and expenses in particular Spreadsheet skills to manipulate large quantities of data; knowledge of PivotTables and VLOOKUP functions. Ensure Global internal controls are completed daily and internal controls are adhered to. Maintain service level with customer base Measure progress against SLA and consistently satisfy customers in a metrics-focused organization Assist Specialist with maintaining and exceeding Operation Excellence, ensuring full compliance with internal and external audit reviews. Provide reporting to management on issues, projects, and processing statistics Carry out tasks to develop and attain team objectives. Participate in daily team huddles and Monthly team meetings Experience with Oracle is required Knowledge of quality initiatives required
Posted 2 weeks ago
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