6.0 years

10 - 13 Lacs

Chennai

Work from Office

Role description: Good hands-on DB (MS SQL) to work on large data and able to make insights Implement automation tools/scripts to streamline operations and reduce manual efforts Enable up-to-date documentation of configurations, and runbooks Hands on working on ticketing tools (SNOW, Jira) Ensure SLA and KPI adherence according to service management practices and drive Problem Management Support where appropriate global and local business units in complex and often cross-technology troubleshooting, on-site and remotely Collaborate with multiple partners, Super Users, Front Line and support teams for issue investigation and resolution Work closely with Ops Manager for Service Improvement actions, such as service status reporting, and continuous development of agile and DevOps way of working. Represent KRM solution in cross-teams technical troubleshooting exercises, including high-priority taskforces, complex investigations, and future technology deployments. Collaborate with Product Development team and other technology leads to always fix, improve and roadmap the future of our solution. Education: Bachelors or Masters degree in Electronics or Telecommunications, or a related field. Required skills and experience: Minimum professional experience 6+ years and proven experience in supporting distributed solutions Hands on working with IoT and alarm devices / telecom connectivity and protocols Strong in MS SQL or any cloud database (Azure cloud) Experience with reporting, monitoring and automation tools and technologies Experience in Incident, Request and Change Management activities meeting SLAs & KPI Excellent problem-solving and troubleshooting skills. Excellent stakeholder communication skills and work collaboratively with direct and virtual teams DevOps concept/ related tool experience If interested, kindly provide the resume on pragya.purohit@tataautocomp.com

Posted 5 days ago

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