2 Aidriven Solutions Jobs

You will be responsible for spearheading the development and implementation of customer experience strategies, including new technology solutions, to enhance customer satisfaction and retention. Your role will involve driving customer loyalty through managing key tools like Net Promoter Score (NPS), Zendesk, and introducing new technologies aimed at improving customer service productivity. It is essential for you to stay ahead of market trends, optimize CX processes through AI-driven solutions, and ensure that customer-facing teams deliver exceptional service while retaining high morale and motivation. As the AVP/Head of CX Strategy & Technology, your key performance indicators (KPIs) will include developing and implementing a Customer Experience Strategy, implementing solutions using Technology and Innovation, managing Net Promoter Score (NPS), capturing and analyzing Customer Feedback and Insights, driving CX Productivity and Retention, enhancing Agent Experience, conducting Market Trends and Competitive Analysis, and effective stakeholder management (internal and external). Your responsibilities will involve developing and executing the overall CX strategy to enhance customer satisfaction and improve NPS across all OPS (Air and Non-Air), leveraging customer insights and feedback to identify pain points and opportunities for improvement, collaborating with cross-functional teams to ensure seamless customer journeys across all touchpoints, driving the integration of technology solutions such as AI, machine learning, and chatbots to improve CX productivity, overseeing the utilization of Zendesk and other CX management platforms to optimize workflows and service quality, researching and recommending new technologies or tools to increase customer retention and streamline operations, owning and managing the NPS process, developing actionable insights from NPS data to improve customer loyalty, creating and implementing strategies to drive higher NPS scores across various customer segments, building systems to capture and analyze customer feedback across multiple channels, utilizing feedback to shape new product offerings, service enhancements, and CX processes, presenting insights to senior leadership and suggesting strategies for improvement, identifying key metrics to track and manage agent productivity and providing regular reporting to management, using data-driven approaches to understand and address agent challenges, ensuring high levels of retention and engagement, staying up-to-date with industry trends, market changes, and competitor strategies, leading research initiatives to identify evolving customer expectations and technological advancements, and developing strategies to stay ahead of competitors by continuously improving the customer experience. To qualify for this role, you should have a Masters degree in business administration, Marketing, or related field, proven experience in a senior-level role focused on customer experience management, NPS, or related field, minimum 10 to 12 years of experience in a strategy role focusing on customer experience, strong analytical skills with the ability to interpret complex data and generate actionable insights, experience designing and implementing NPS surveys and methodologies, an understanding of emerging technologies used in the customer experience vertical, proficiency in data analysis tools and techniques, including statistical analysis, regression modeling, and data visualization, excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization, a strategic mindset with the ability to develop and execute NPS initiatives that drive measurable improvements in customer satisfaction and loyalty, leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals, project management skills with the ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment, strong attention to detail, and a commitment to delivering high-quality work.,

As a Technical Sales Intern at Bluparrot in Gurugram, you will have the opportunity to be a part of a cutting-edge AI and data analytics company that is revolutionizing the business landscape through data-driven insights. During the 6-month duration of this internship, you will gain hands-on experience in technical sales, customer engagement, and market research. Your responsibilities will include assisting the sales team in identifying, engaging, and nurturing potential clients. You will be expected to understand and effectively communicate Bluparrot's AI-driven solutions to prospective customers. Additionally, you will support in crafting sales pitches, proposals, and impactful presentations. Conducting market research to identify emerging trends and business opportunities will also be a key part of your role. Collaboration with cross-functional teams for pre-sales and post-sales activities will be essential, as well as maintaining and updating customer databases using CRM tools. We are seeking MBA students or recent graduates specializing in Marketing, Sales, Business Analytics, or a related field. A passion for AI, data analytics, and technology-driven solutions is highly desirable. Strong communication, interpersonal, and analytical skills are necessary for success in this role. We are looking for quick learners who thrive in fast-paced environments and are eager to contribute to our dynamic team at Bluparrot.,