Location: Gurgaon, Sector-32Shift: US ShiftProcess: Inbound Voice Job Summary We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high-quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and offering information about products or services in a professional, courteous, and efficient manner.This role requires strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced environment. Essential Duties and Responsibilities Managing incoming calls and customer service inquiriesIdentifying and assessing customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationResolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Provide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Requirements: Ability to stay calm when customers are stressed or upsetExcellent Communication skills in EnglishComfortable using computersExperience working with customer support.Excellent written and verbal communication skills.Solid organizational skills including attention to detail and multi-tasking skills.

Designation- WFM-MIS 5 days Work From Office Immediate Joiner only US Shifts Location- Gurugram Excellent Communication only. Interested folks can share their CV- Hkaur2@advatix.com Call- Harshpreet- 8448778081 It has to be a MIS Person who is well skilled with excel , reports , macros , must have created rosters – call Centre reports in the past for a high headcount See below if this helps : Key Responsibilities: Design, develop, and generate daily, weekly, and monthly performance reports and dashboards for BPO operations. Track and report key metrics such as AHT, FCR, CSAT, SLA, attrition, shrinkage, and schedule adherence. Maintain and update agent rosters, ensuring shift alignment, leave tracking, and manpower planning accuracy. Coordinate with operations, HR, and WFM teams to collect and validate data for reporting. Automate reports using advanced Excel functions, macros, and Power Query where possible. Identify trends and anomalies in performance data and provide actionable insights to stakeholders. Ensure timely and accurate delivery of all reports within agreed SLAs. Support management with ad hoc data requests, analysis, and presentation materials. Key Skills and Qualifications: Bachelor’s degree in Commerce, IT, Statistics, or a related field. 2+ years of experience in an MIS/Reporting role in a BPO or call center environment. Strong knowledge of BPO KPIs and workforce management processes. Proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros, Charts, Conditional Formatting). Experience with reporting tools like Power BI, Tableau, or SQL is an added advantage. Strong analytical and problem-solving skills. Good communication and interpersonal abilities. Ability to work independently and handle multiple priorities.

Designation- Global HR Head US Shifts Work From Office 5 Days Working Location- Gurugram Sector-32 Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- Harshpreet- 8448778081 Job Overview We are seeking a strategic and dynamic Global HR Head to lead our global human resource function. This role is responsible for developing and implementing HR strategies that align with business objectives, fostering a high-performance culture, and ensuring compliance with US labor laws and best practices. The ideal candidate will have extensive experience in global HR leadership, talent management, employee relations, and organizational development. Key Responsibilities: Strategic HR Leadership & Global Stakeholder Management: • Develop and execute a global HR strategy that aligns with the company’s vision and business goals. • Build and maintain strong relationships with global business leaders, HR teams, and external stakeholders. • Partner with leadership to drive HR initiatives that support business growth and transformation. • Champion diversity, equity, inclusion, and belonging (DEIB) across all regions. HRMS Implementation & Digital Transformation: • Lead the selection, implementation, and optimization of HRMS and other HR technology platforms. • Ensure seamless integration of HR systems to improve efficiency and data-driven decision-making. • Drive process automation and digital HR initiatives to enhance employee experience. • Provide strategic insights on HR analytics and workforce planning through technology adoption. HR Operations & Compliance: • Oversee HR operations across multiple geographies, ensuring compliance with US and international labor laws. • Standardize and streamline HR processes to enhance operational efficiency and scalability. • Develop and enforce HR policies, procedures, and governance frameworks. • Lead global employee relations, conflict resolution, and workplace investigations. Talent Acquisition & Workforce Planning: • Oversee global recruitment strategies to attract, hire, and retain top talent. • Implement workforce planning initiatives to ensure talent readiness for business growth. Strengthen employer branding and enhance the employee value proposition. Employee Engagement & Performance Management: • Design and implement employee engagement programs to foster a high-performance culture. • Oversee performance management frameworks to drive productivity and accountability. • Identify and implement leadership development and succession planning initiatives. Compensation & Benefits: • Design and manage competitive global compensation and benefits structures. • Ensure alignment with industry benchmarks and regulatory compliance. • Oversee payroll, benefits administration, and incentive programs across regions. Required Skills & Qualifications: • Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field. • 15+ years of HR leadership experience with a focus on global HR operations and stakeholder management. Requirements: • Proven experience in HRMS implementation and digital transformation. • Strong understanding of US and international labor laws, compliance, and best practices. • Expertise in managing HR functions across multiple countries and regions. • Excellent interpersonal and communication skills with the ability to influence senior stakeholders. • Experience in HR technology, process automation, and analytics-driven decision-making. • Experience in working with diverse teams in a multinational environment. • Strong analytical skills with experience in HR data-driven decision-making.

Head of Marketing- Brand and Communication Must have 15yrs of Experience in US B2B marketing Location- Gurugram Sector-32 Work From Office US Shifts Immediate Joiner only. Interested folks can share their CV Hkaur2@advatix.com Call- Harshpreet- 8448778081 Job Summary: The Brand and Communication person will be responsible for developing and executing strategic branding and communication initiatives that strengthen the organization's market position, build brand equity, and drive engagement with target audiences. This role requires a visionary leader with expertise in brand management, public relations, digital marketing, and content creation to deliver impactful campaigns that align with the organization's mission and goals. Essential Duties and Responsibilities Strategic Brand Development & Positioning: • Develop and execute a comprehensive brand strategy that positions the company as a market leader in the US B2B space. • Define brand messaging, value proposition, and storytelling frameworks to drive brand recognition and differentiation. • Oversee brand consistency across all digital and offline touchpoints, including marketing materials, executive communication, and media engagement. • Collaborate with C-suite leadership to align brand strategy with overall business objectives. 360-Degree Marketing & Digital Campaigns: • Lead the end-to-end execution of integrated marketing campaigns, including paid media, content marketing, PR, social media, and experiential marketing. • Develop and optimize data-driven digital marketing strategies, leveraging SEO, PPC, LinkedIn, and ABM (Account-Based Marketing). • Drive thought leadership and executive branding initiatives, positioning the company as an industry authority. • Oversee content strategy for whitepapers, case studies, webinars, and video storytelling to engage high-level B2B decision-makers. Corporate Communication & Public Relations: • Manage relationships with US-based PR agencies to secure media coverage, brand partnerships, and industry recognition. • Oversee prereleases, media relations, crisis communication, and reputation management. • Develop strategic communication frameworks to enhance internal and external stakeholder engagement. Marketing Analytics & Performance Optimization: • Define KPIs for brand awareness, lead generation, and customer engagement, ensuring measurable ROI on marketing efforts. • Utilize marketing automation tools(HubSpot, Marketo, Salesforce, etc.) and analytics platforms to track performance and optimize campaigns. • Drive customer insights and market research to inform future branding and communication strategies. Leadership & Cross-Functional Collaboration: • Build and mentor a high-performing brand and communication steam. • Work closely with sales, product, and leadership teams to align marketing efforts with business growth objectives. • Foster a culture of innovation, experimentation, and customer-centric marketing. Education/Experience • 15+ years of experience in B2B brand strategy, marketing communication, and digital campaigns, with a strong focus on the US market. • Bachelor’s degree in marketing, Communications, Business Administration, or a related field. A master’s degree or MBA is preferred. Knowledge, Skills, and Abilities(KSAs) • Proven track record of leading 360-degree marketing campaigns, including digital ,social, content, PR, and paid media. • Strong expertise in brand storytelling, corporate communication, and executive branding. • Experience in managing US-based PR agencies, media partnerships, and influencer marketing. • Hands-on experience with marketing technology stacks, including automation tools, analytics platforms, and CRM systems. • Exceptional leadership, stakeholder management, and cross-functional collaboration skills. • Background in SaaS, Supply Chain, Logistics, or Technology is preferred