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We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP), along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution.

Key Responsibilities:

Kubernetes & Cloud Operations:

Deploy, manage, and monitor containerized applications using Kubernetes.

Maintain and optimize cloud infrastructure (AWS, Azure, or GCP).

Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm.

Monitor system performance, availability, and security.

Java Application Support:

Troubleshoot and debug Java-based microservices and APIs.

Collaborate with development teams to resolve application issues.

Participate in code reviews and suggest performance improvements.

ServiceNow (SNOW) Support:

Handle incident, problem, and change management via ServiceNow.

Raise, track, and resolve support tickets in coordination with internal and external teams.

Document root cause analysis (RCA) and resolution steps for recurring issues.

Collaboration & Documentation:

Work closely with DevOps, QA, and development teams.

Maintain technical documentation, runbooks, and knowledge base articles.

Participate in on-call rotations and provide timely support for critical issues.

Required Skills:

Strong hands-on experience with Kubernetes and container orchestration.

Proficiency in Java and related frameworks (Spring Boot, REST APIs).

Experience with cloud platforms (AWS, Azure, or GCP).

Familiarity with ServiceNow or similar ITSM tools.

Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.).

Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.)

Qualification:

Bachelors or Master s degrees in Computer Science, Computer Engineering, or related technical discipline.

Ability to work independently and to adapt to a fast-changing environment.

Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

• Kubernetes and container orchestration

• Spring Boot, REST APIs

• AWS, Azure, or GCP

• ServiceNow

• ITSM

• CI/CD

• Prometheus, Grafana, ELK,

• 3130 Crow Canyon Pl,
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