Administrator - L3

Linux -VCS

Knowledge & Experience / Qualifications (For the role not the role holder. Minimum requirements of the role.)

Minimum Five Years of experience in UNIX/Linux Infrastructure.Expertise on Administration and troubleshooting of UNIX Operating System (Linux/Solaris/AIX)Great knowledge on VMWare, Symantec Storage Foundation, Veritas Cluster Server (Configuration/Troubleshooting)Troubleshooting of VERITAS Volume Manager, VERITAS Cluster Server and VERITAS Netbackup Client.Ability to develop UNIX Shell Script.Understating of LVM/SVMUnderstanding of Network OSI Model, TCP/IP and Routing.Good knowledge of RAID Levels such as RAID-0, RAID-1, RAID-1+0, RAID-5.Able to manage and configure EMC/Hitachi LUNs on UNIX (AIX/Solaris/Linux) servers.Understanding of multipath concept and its implementation as well.Communication and interpersonal skills.Client focused, Great Team and sharing spirit, autonomous and rigorousEffective time managementShould possess industry standard certifications for UNIX domain.Should be well versed with ITIL concepts and more specific understanding of Service operations activities.Ability to work effectively as a team player.Working across cultures.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner