Ad Tech Support Specialist

You will be joining our team as an Ad Tech Technical Support Specialist, where your primary responsibility will be troubleshooting and resolving issues related to advertising campaigns, programmatic deals, and platform integrations. Your technical expertise will play a crucial role in bridging the gap between advertisers, publishers, and our internal product and engineering teams. Your key responsibilities will include providing timely and accurate technical support to clients, focusing on campaign setup, delivery, performance issues, and deal troubleshooting. You will diagnose and resolve complex issues related to ad tags, tracking, discrepancies, targeting, and delivery in real-time bidding (RTB) environments. Additionally, you will understand and support private marketplace (PMP) and programmatic guaranteed (PG) deals involving DSPs, SSPs, and ad servers. Collaboration with advertisers, publishers, and internal stakeholders to ensure successful campaign execution and optimization will be essential. You will also be responsible for monitoring and troubleshooting integrations with third-party platforms such as Google Ad Manager, DV360, TAM, etc. Any unresolved issues will be escalated to the Engineering or Product teams, and you will follow up to ensure resolution. Documenting technical issues and solutions to build a knowledge base for internal and external users will be a part of your routine tasks. It is important to stay updated on the latest trends in ad technology and programmatic advertising to excel in this role. To be successful in this position, you should ideally have 1-3 years of experience in Ad Tech, preferably in a technical support, ad operations, or client-facing engineering role. A strong understanding of digital advertising ecosystems, including SSPs, DSPs, ad servers, and programmatic workflows, is required. Hands-on experience with campaign trafficking, deal setup (PMP, PG), and ad performance metrics will be beneficial. Familiarity with debugging, ad tag inspection, and log analysis is also essential. Strong communication skills and the ability to explain complex technical concepts to non-technical stakeholders are necessary. A problem-solving mindset with attention to detail will be key attributes for this role.,