Account Success Manager (Remote)

About the Role

We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the clients/partner goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

• Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.

• Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.

• Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.

• Performance Monitoring: Track client performance and usage metrics, and deliver insights to help them maximize value.

• Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.

• Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.

• Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

Qualifications and Skills

• Bachelors degree in Business, Marketing, or a related field

• 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry

• Proven ability to meet or exceed sales targets while maintaining strong client relationships

• Excellent communication (English verbal & written), negotiation, and interpersonal skills

• Tech-savvy with experience using CRM or account management tools along with productivity apps.

• Self-driven, organized, and comfortable working remotely with minimal supervision.

• Problem-solving mindset with a customer-first attitude

• Ability to manage multiple clients and priorities effectively

Preferred Skills

• Experience working with international clients or managing remote client relationships.

• Familiarity with contract renewals, pricing models, or basic account financials

• Exposure to digital services, SaaS platforms

• Fluency in speaking Hindi or other regional languages of India.

What We Offer

• Flexible remote work setup

• Competitive salary and performance-based incentives

• Opportunity to work with a dynamic, growth-focused team

• Learning and development opportunities