Account Lead

Account Lead

Duties and Responsibilities

Leadership

• Represent JLL by behaving consistently with cultural and company requirements.
• Provide services to the client in keeping with their cultural and company requirements.
• Provide

  leadership to FM teams across India

  .
• Develop and sustain a

  high-quality, well-motivated team

  , ensuring high staff morale, trust, and work ethics.
• Build and maintain an environment that supports

  teamwork, co-operation, and performance excellence

  .
• Mentor and enable

  Training & Development of team members

  .
• Promote

  Initiative/Idea sharing

  across sites and create opportunities for wider collaboration.

Client/Stakeholder Management

• Establish/Strengthen

  credible relationships

  with Client and Business Unit Stakeholders in the Area.
• Interact regularly with Client and Business Unit Stakeholders to sustain

  healthy relationships

  .

Contract Management

• Ensure all

  Regional/Area contracts are implemented with excellence

  at sites and performance managed, working closely with Sourcing.
• Work with Regional purchasing to implement

  Regional sourcing strategies

  .

Site Operations Management

• Deliver services as defined in relevant Master Agreement Schedules, ensuring

  implementation and compliance with Best Practice procedures

  .
• Ensure

  critical & key performance measurements

  are met and targets achieved.
• Ensure Account Management is immediately informed of

  Critical Performance incidents

  , supporting follow-up actions and communications.
• Ensure completion of all required

  audits

  and achievement of targets.

• Standardize Operating Procedures

  and ensure compliance with Client policies and all government regulations.

Health & Safety Management

• Ensure all sites meet all

  legal and Client required H&S regulations

  .
• Ensure all JLL staff are working in

  compliance with H&S regulations

  .

Finance Management

• Ensure all managed sites meet all

  financial targets and control requirements

  .
• Provide

  oversight to all sites

  , ensuring standard monthly/quarterly/annual reporting and management reports are completed.

Required Qualifications & Experience

Education

• Bachelor's degree in Facilities Management, Engineering, or related field.

Experience

• 10+ years of experience in

  facilities management

  , with at least 5 years managing

  key accounts

  .
• Proven track record of successfully delivering

  IFM services to multinational clients

  .
• Experience in

  change management

  and

  digital transformation initiatives

  .
• Track record of implementing

  innovative solutions

  to improve operational efficiency.

Skills

• Strong understanding of the

  Indian real estate and facilities management landscape

  .
• Excellent

  leadership, communication, and problem-solving skills

  .
• Proficiency in

  financial management and budgeting

  .
• Fluency in English; knowledge of Hindi and other Indian languages is advantageous.
• Knowledge of

  sustainability practices; smart building technologies and IoT applications

  .