Account Associate Senior

The position is for a Full-time Financial Services Account Associate Senior-Call back s3 in the Transfer Agency division at FIS. The division is responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients. The role involves providing customer service via various channels like Transaction processing and Chat, which includes tasks such as Accounts set up, Shareholder data maintenance, and overall record keeping. Job Eligibility: - Excellent communication and interpersonal skills - Excellent knowledge of Customer Services; Global mindset is desirable - Ready to work in night shifts (5 days a week) - Temporary work from home with flexibility to work in the office post operations begin in office - 3 to 4 years of international call center experience is good to have Responsibilities: - Provide excellent customer service as the primary point of contact for high-value customers of financial institutions - Address inquiries and perform account maintenance on deposits and money market accounts - Collaborate with internal and external clients and departments to resolve issues and respond to inquiries - Follow up to close service tickets and escalated inquiries - Identify client needs and discuss progress toward solutions - Complete banking transactions and market bank products - Maintain knowledge of products and services, inform clients about offerings, and provide referrals for additional services - Participate in client loyalty process and business reviews to understand client needs and offerings - Perform other related duties as assigned Competencies: - Team player with experience working with global teams - Detail-oriented, punctual, and focused on deadlines and deliverables - Take ownership of assigned work to ensure completeness without compromising timeliness or accuracy Benefits: - Medical, dental, vision benefits - Great workspaces with motivated colleagues - Professional education and personal development opportunities - Career development tools and resources - Collaborative, flexible, and respectful work environment Privacy Statement: FIS is committed to protecting the privacy and security of personal information processed to provide services to clients. For more details on privacy protection, refer to the Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily works on a direct sourcing model. FIS does not accept resumes from recruitment agencies not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings.,