2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You will be part of a global leader in integrated growth and transformation, dentsu, which operates in approximately 120 countries with a team of around 68,000 employees. Within dentsu, Merkle, a leading customer experience management firm, specializes in delivering personalized, data-driven marketing strategies that drive growth, engagement, and loyalty for clients. As a member of this dynamic team, you will be responsible for the following: - Designing, executing, and optimizing personalized digital experiences across web and mobile platforms using Adobe Target. - Developing and implementing A/B tests, multivariate tests, and segmentation strategies to enhance user engagement and conversion rates. - Analyzing data and user behavior to identify opportunities for optimization and personalization. - Collaborating with cross-functional teams to implement targeted campaigns and initiatives. - Staying updated on industry trends and best practices in digital marketing, personalization, and optimization. - Providing training and guidance to team members on Adobe Target functionalities and best practices. - Monitoring and reporting on key performance metrics and campaign effectiveness, providing insights and recommendations for continuous improvement. - Having an understanding of A4T integration, tag managers such as Adobe Launch, GTM, Tealium, etc., and implementing Adobe Web SDK. - Building Web Analytics KPIs, Technical Requirements, and setting up different analytics tools (Adobe Analytics, Adobe Launch, GTM) for various business partners. - Being well-versed in Adobe Analytics features (Variables, Report Suite Configurations, Metrics, Dimensions, Segments, etc.). - Utilizing tool expertise in Adobe Target and Adobe Launch. In addition, the following skills are required for this role: - Basic understanding of JS, HTML, and CSS. - Proficiency in Adobe suite and MS Office tools, especially Excel and PowerPoint. - Excellent communication and analytical skills. - Ability to manage and prioritize multiple concurrent tasks while meeting aggressive deadlines in a fast-paced environment with optimism. - Comfort with remote video collaboration tools such as Zoom and Teams. If you have 2 to 4 years of experience and are located in Pune, this opportunity is ideal for you to contribute to the innovative and impactful work at dentsu and Merkle.,

Posted 1 day ago

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Customer Relationship Management Specialist Smart Source

8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Sr. Manager / DGM CRM & Loyalty in our growing marketing team based in Mumbai, you will play a crucial role in driving customer engagement, data-driven marketing, and loyalty strategies. Your primary responsibility will be to create meaningful customer connections across various digital platforms. Your tasks will include leading CRM initiatives on app & web utilizing platforms such as CleverTap and AppsFlyer. You will be required to build personalized customer journeys through Email, SMS, Push & In-app notifications. Additionally, you will create and manage monthly campaign calendars, focusing on driving repeat transactions, user retention, and loyalty. To optimize performance, you will run A/B tests, segment users, analyze cohorts, and collaborate closely with Brand, Analytics, Tech & Creative teams. Your role will also involve bringing the Offline-to-Online (O2O) experience to life, owning CRM budgets, and tracking ROI. We are seeking candidates with 8-10 years of experience in CRM, Loyalty, or Retention Marketing, ideally holding an MBA from a reputed institute. Experience in F&B / QSR / E-commerce / Retail would be a strong advantage. Proficiency in marketing automation, customer segmentation, strong analytical skills, and business acumen are essential. A self-starter mindset with a high sense of ownership is highly valued. Join us in this exciting opportunity to make a significant impact on customer relationships and drive business growth. If you meet the requirements and are excited about this role, kindly share your resume at anju@smart-source.in. We look forward to welcoming a passionate and experienced professional to our team. Regards, Anju Salunke Smart Source,

Posted 4 days ago

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