91 Program Coordination Jobs - Page 4

Job Title: Academics Manager Financial Courses | EdTech Location: Mumbai (On-site) Experience Required: 1+ years in Academic Operations or Program Coordination (Finance domain preferred) Salary Range: 4-5 LPA Organization: Boston Institute of Analytics About the Role: Boston Institute of Analytics is looking for a proactive and organized Academics Manager Financial Courses to manage academic operations and delivery across our finance programs, including Investment Banking, Financial Analytics, Financial Modeling, and CFA . This role is ideal for someone with a background in finance or education who is passionate about academic quality, student success, and is willing to learn and grow within the EdTech space. Key Responsibilities: Academic Coordination & Delivery Plan and manage academic schedules, sessions, and batch timelines for all finance-related courses. Coordinate with faculty to ensure smooth delivery of lectures, assignments, and exams. Track class progress, student attendance, and performance metrics regularly. Faculty Management Assist in identifying and onboarding expert faculty in finance domains. Ensure timely communication of course plans, updates, and expectations to trainers. Gather student feedback and maintain faculty performance records. Curriculum Execution Support curriculum implementation as per industry standards under guidance of senior academic leadership. Help integrate case studies, real-world projects, and domain tools into the course experience. Work with the academic team to maintain high-quality, standardized course materials. Student Engagement & Support Be the first point of contact for academic queries from students. Organize doubt-clearing sessions, mock assessments, and remedial classes. Track student progress and recommend interventions for improved performance. Manage student support tickets and ensure timely resolution of academic queries. Coordinate and evaluate student capstone projects in collaboration with faculty. Operational & Quality Oversight Maintain accurate academic records, reports, and dashboards. Coordinate scheduling, attendance, and exam logistics. Ensure timely updates and smooth operation of Learning Management Systems (LMS). Continuous Improvement Contribute ideas to improve learning outcomes and student experience. Stay updated with trends in financial education and EdTech. Collaborate with product and content teams to enhance delivery methods. Qualifications: Bachelors or Masters degree in Finance, Business, Economics, or Education. 1+ years of experience in academic coordination, education operations, or program management (Finance or EdTech preferred). Knowledge of financial concepts and willingness to learn emerging trends in finance education (CFA, IB, analytics, etc.). Good communication and coordination skills. Proficiency in tools like Excel, PowerPoint, and basic LMS platforms. Why Join Us? Opportunity to grow in a high-demand, high-impact education domain. Learn from industry experts and academic leaders. Contribute to shaping the careers of future finance professionals. Work in a fast-growing EdTech environment focused on real-world skills.

Job Title Specialist HRFunction Human Resources (Talent Management) Reports into: Program Leader: Leadership Development, Inclusion & Diversity Shift - 1pm-10pm (flexible for 11am-8 pm) Role Summary : We are seeking a dynamic and results driven candidate to join our Learning Development and Inclusion & Diversity team as Program management specialist.This role is designed to support and lead program management efforts for Leadership Development and Inclusion Diversity efforts for India Region. You will collaborate closely with cross- functional teams to drive organizational success, foster a diversity and inclusive workplace.Role would entail leading initiatives including and not limited to program management. Excellent program coordination skills and ability to toggle between projects along with good organization skills and eye for detail, understanding of data analytics and data management, comfortable working with diverse teams and stakeholders across levels. Responsibilities: Lead the development, implementation, and execution of learning & development initiatives for senior leadership. Drive I&D programs that enhance diversity and inclusion across the India region. Review and refine internal policies and initiatives from an I&D perspective to ensure equity and alignment with market practices. Utilize analytics and qualitative data to inform the design and monitor the effectiveness of I&D initiatives. Support the execution of cultural programs and change initiatives to embed our values in HR programs. Enhance engagement in employee resource groups as part of I&D program management. Collaborate with the marketing and communications team to elevate employer branding through conferences and benchmarking studies. Liaise with HR and operations teams to ensure engagement and adoption of initiatives. Identify strategic partnerships for the expansion of L&D and I&D programs. Support I&D & Learning partnerships for specified business units. Drive and participate in special projects in I&D & Organization Development as needed. Serve as the regional SPOC for I&D, Learning & I&D initiatives. Skills Required: Bachelor's degree with 2-5 years of experience in Learning and Development, especially Leadership Development, Inclusion & Diversity Program Management Expertise in designing leadership interventions through e- learnings, workshops, coaching, and assessments Ability to evaluate the impact of leadership interventions for continuous improvement Cultural awareness and sensitivity while collaborating with diverse stakeholders. Strong data management and analytical skills Experience in working on I&D and Learning Modules on HRIS (Workday or any other HRIS systems). Solid verbal and written communication skills. Proficient in MS Excel & Powerpoint along with strong organizational skills and a high level of attention to detail. Ability to manage multiple projects simultaneously and meet deadlines. Excellent service orientation, interpersonal skills, flexibility, initiative, and teamwork High work ethic and targets oriented. Ability to prioritize effectively and facilitate actions across teams, commitment to follow -through.

Looking for a candidate with fluent communication skills and hands-on experience with Google Sheets, Google Excel, content review, stakeholder management, ticket resolving, escalation management. About the Role: We are looking for a detail-oriented and motivated individual to handle research, data entry, and program setup for international universities. You will work closely with different teams, keep content details accurate and up to date, raise any issues to the right people, and support the team with documentation and spreadsheet work. We want someone who is proactive, willing to learn, and ready to grow in a fast-paced environment. Key Responsibilities: Work with teams like Product, Marketing, and Operations to collect, update, and check content needs. Record and organize content and project details carefully and accurately. Report any missing or incorrect information to the right team members. Create and manage documents like templates, checklists, and trackers using Google Docs and Google Sheets/Excel. Help with content updates and reporting by keeping records well-organized and updated. Be open to learning new tools and processes as the role grows. Communicate clearly, work well with others, and take responsibility for your work.

Responsibilities: Manage project timelines & budgets Coordinate community outreach programs Ensure compliance with regulatory standards Collaborate with stakeholders on program development

Job Title: Program Coordinator Responsibilities: Program Planning & Execution: Develop, coordinate, and implement staff training programs to align with organizational goals. Training Coordination: To assist and manage staff training sessions, ensuring smooth execution. Budget & Resource Management: To assist in the preparation of training budgets, materials, and logistics. Performance Tracking: To assist in monitoring training effectiveness through feedback and assessments. Compliance & Documentation: To maintain records of training sessions, certifications, and compliance requirements. Qualifications: MBA degree in a relevant field (Education). Experience in program coordination and training facilitation. Strong organizational and communication skills. Proficiency in project management tools and training software.

Program Lead at Life-Lab: Implement experiential learning in schools, train teachers, support ABL sessions, manage stakeholders, and ensure program success. Must be fluent in Marathi, Hindi & English. Science/Education background preferred.

About the Role We are seeking a Program Coordinator (G1) to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience. Key Responsibilities: • Assist in end-to-end program execution, including scheduling, tracking, and reporting. • Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones. • Manage learner onboarding, communication, and engagement throughout the program lifecycle. • Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement. • Act as a primary point of contact for learners and stakeholders, addressing queries promptly. Requirements: • Bachelors degree • 0–2 years of experience in program coordination, operations, or a similar role (fresh graduates with relevant skills may apply). • Strong analytical skills with proficiency in MS Excel, and basic data interpretation. • Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders. • Highly organized, detail-oriented, and able to manage multiple tasks simultaneously. • Ability to work in a fast-paced environment with minimal supervision. Why Join upGrad : At upGrad, we’re shaping the careers of tomorrow at Asia’s largest integrated higher ed company. Join our Student Success team to: Be a Learner Advocate: Serve as the first line of support and help learners succeed Gain Cross-Functional Exposure: Work closely with operations, academic, and tech teams Build a Career in EdTech: Learn, grow, and contribute in a mission-driven, highgrowth environment Experience Growth: Access continuous learning and internal career mobility opportunities.

Role & responsibilities : We are looking for an experienced and motivated professional to serve as Consultant District Convergence for a project in West Bengal. The role requires close engagement with district and block-level stakeholders, providing technical support, strengthening systems, and ensuring alignment with program objectives to address child protection issues, particularly child marriage prevention.' 1. Provide technical support to the Block and MIS personnel at district and block levels for effective project implementation. 2. Identify systemic gaps and develop a Plan of Action (POA) to strengthen Mission Vatsalya and related structures. 3. Facilitate preparation of a district-specific Strategic Action Plan for preventing child marriages and addressing other protection issues, in coordination with the district administration. 4. Engage with district stakeholders through regular meetings, jointly with BAT representatives. 5. Assist the District Administration in developing Terms of Reference (TORs), Standard Operating Procedures (SOPs), and Guidelines for the District Task Force. 6. Facilitate proactive engagement with the District Task Force (DTF) as per BAT guidelines, and orient members on their roles and responsibilities. 7. Integrate the communication plan with the District Action Plan. 8. Develop a district-specific Management Information System (MIS) aligned with the District Work Plan. 9. Engage proactively with government systems to collect data from multiple line departments. 10. Consolidate district MIS data for district-level sharing. 11. Participate in review and reflection meetings of district-level work at the state level hosted by the district administration. Essential Qualifications & Experience - Postgraduate degree in Social Sciences, Development Studies, Public Policy, or a related field. - Minimum 35 years of experience in district-level program coordination, government convergence, or child protection work. - Strong understanding of government schemes, district planning processes, and child protection frameworks. - Proven facilitation, coordination, and reporting skills. - Willingness to travel extensively within the district.

Role & responsibilities Responsible for supporting the program operations, and student and faculty support. Key Responsibilities and Accountabilities of the role: Before start of term Academic calendar preparation. Send invitation email to faculty post confirmation from Programme Director. Send offer email and employment contract to faculty. Receive signed copy of contract and raise purchase order in Precoro. Send schedule and module guide to be updated. Cross checking the format, learning outcome and the session details of the course outlines. Support faculty for procurement of e-resources, books, reading materials, etc. Set up module feedback surveys and collate results, sharing them with Dean and Programme Directors. Approval and procurement of Simulation. Tribal EBS Student Information System (SIS) Manage module registration. Set up timetables. Input grades. Support Registrar and Faculty and Programme Office Manager with Tribal EBS processes. Support Programme Directors and Dean producing reports. Blackboard - Learning Management System • Enrolling faculty, students, and users. Upload finalised module guides. Set up module feedback survey links. Support faculty in uploading teaching material. Set up assignment submission links with announcement to students giving details of format of submission and timeline. Track assignments and enter marks in EBS as required, alerting programme directors to students who have not submitted. Student Feedback Committee Meetings Academic and Townhall. Update schedule with meeting dates, take approval from stakeholders, inform students, share calendar invites, attend meeting virtually, share the minutes with the batch. Examinations Preparation of examination schedule. Sharing the exam schedule with students. Preparation of invigilation schedule. Set up exams in Mettl and support with remote proctoring. Other duties required Liaise with Finance Officer (UK) for adjunct payments. Preparation of documents for NDAPS and other audits. Any other work that may be assigned by the Faculty and Programme Office Manager, Registrar, Programme Directors, and Dean for support in Program Administration. References: To learn more, visit us at https://www.spjain.org

Role : Program Registration Expert (PRE) Department : Sales Job Summary: As a Program Registration Expert (PRE), you will play a pivotal role in guiding parents and learners through the Digital Loan/EMI (Equated Monthly Installment) process, ensuring smooth course access. In addition to facilitating registrations, you will actively contribute to the sales process by emphasizing the value of the CCBP 4.0 Academy programs and the importance of mastering 4.0 tech skills. A successful candidate will possess excellent communication skills, a polished demeanor, and a results-driven mindset to ensure leads are converted into successful enrollments. Key Responsibilities: 1. Convey Program Value: Articulate the benefits and transformative impact of the CCBP 4.0 Academy programs to potential learners and their parents, fostering confidence in their decision to enroll. 2. Hooking Customers to Program Values: Use clear and impactful communication to explain how 4.0 tech skills are shaping the future and why they are essential for success in today's world, ensuring parents and learners understand the importance of investing in the program. 3. Overcoming Resistance: Identify and address objections or concerns raised by parents or learners, effectively presenting the program's value to regain and onboard leads who might otherwise back out. 4. Transparent Fee Structure Explanation: Provide clear and detailed information about the various fee structures and payment options available, ensuring transparency and trust during the registration process. 5. EMI/Digital Loan Process Guidance: Guide parents and learners step-by-step through the digital loan process, making it seamless and ensuring all requirements are met for course registration. 6. Timely Fee Setup Completion: Ensure the prompt completion of course fee setup, including loan agreements, enabling students to access their courses without delay. 7. Customer Support: Address queries or concerns related to program registration, fees, or EMI options promptly and effectively, providing a top-notch customer experience. Ideal Candidate: Polished Communication: Exceptional verbal and written communication skills in Malayalam.Tamil. Ability to explain complex processes (e.g., EMI, NBFCs) in simple, understandable terms. Sales Mindset: A results-oriented individual who thrives on meeting and exceeding enrollment targets. Problem-Solving Skills : Ability to handle objections, resolve concerns, and bring leads back into the enrollment pipeline. Customer-Centric Approach: A passion for guiding and assisting parents and learners to make informed decisions. Tech Savvy: Familiarity with digital loan processes and a basic understanding of 4.0 tech skills is a plus. Relevant Experience: Proven experience in customer service or sales, ideally in an educational setting, is an added advantage. Work Details: Internship : 3 Months (15k - 20k per month) CTC : Upto 3 LPA Location : Remote Working days : 6 days a week Language : Malayalam/Tamil

Role : Program Registration Expert (PRE) Department : Sales Job Summary: As a Program Registration Expert (PRE), you will play a pivotal role in guiding parents and learners through the Digital Loan/EMI (Equated Monthly Installment) process, ensuring smooth course access. In addition to facilitating registrations, you will actively contribute to the sales process by emphasizing the value of the CCBP 4.0 Academy programs and the importance of mastering 4.0 tech skills. A successful candidate will possess excellent communication skills, a polished demeanor, and a results-driven mindset to ensure leads are converted into successful enrollments. Key Responsibilities: 1. Convey Program Value: Articulate the benefits and transformative impact of the CCBP 4.0 Academy programs to potential learners and their parents, fostering confidence in their decision to enroll. 2. Hooking Customers to Program Values: Use clear and impactful communication to explain how 4.0 tech skills are shaping the future and why they are essential for success in today's world, ensuring parents and learners understand the importance of investing in the program. 3. Overcoming Resistance: Identify and address objections or concerns raised by parents or learners, effectively presenting the program's value to regain and onboard leads who might otherwise back out. 4. Transparent Fee Structure Explanation: Provide clear and detailed information about the various fee structures and payment options available, ensuring transparency and trust during the registration process. 5. EMI/Digital Loan Process Guidance: Guide parents and learners step-by-step through the digital loan process, making it seamless and ensuring all requirements are met for course registration. 6. Timely Fee Setup Completion: Ensure the prompt completion of course fee setup, including loan agreements, enabling students to access their courses without delay. 7. Customer Support: Address queries or concerns related to program registration, fees, or EMI options promptly and effectively, providing a top-notch customer experience. Ideal Candidate: Polished Communication: Exceptional verbal and written communication skills in Marathi/Hindi. Ability to explain complex processes (e.g., EMI, NBFCs) in simple, understandable terms. Sales Mindset: A results-oriented individual who thrives on meeting and exceeding enrollment targets. Problem-Solving Skills : Ability to handle objections, resolve concerns, and bring leads back into the enrollment pipeline. Customer-Centric Approach: A passion for guiding and assisting parents and learners to make informed decisions. Tech Savvy: Familiarity with digital loan processes and a basic understanding of 4.0 tech skills is a plus. Relevant Experience: Proven experience in customer service or sales, ideally in an educational setting, is an added advantage. Work Details: Internship : 3 Months (15k - 20k per month) CTC : Upto 3 LPA Location : Remote Working days : 6 days a week Language : Marathi & English

Role Objective 1. S/he should be able to help in planning and organizing programs and activities. 2. Act as a facilitator and able to translate organizations vision for experiential learning into practical implementation. 3. To ensure that children and young people play a meaningful and active role in learning that can truly reflect their interest, needs and enthusiasm. Responsibilities for Assistant Program Coordinator 1. To have knowledge, understanding and enthusiasm for sustainability through experiential learning programs. 2. Event planning, coordination and its activities. 3. Communicate important dates, events and deadlines to experts, teams and participants. 4. Collaborate with experts/instructors in developing workshops. 5. Responsible for monitoring budgetary matters related to programs and tracking expenditures/transactions. 6. To facilitate the long term development of creative teaching and extended learning at a structural and systematic level. 7. Develop and maintain safety procedures during any program. 8. Help coaches with teaching kit and provide learning kit to participants. 9. To actively network with qualified leads through Zoho CRM platform. 10. Positive relation within the team and external parties. 11. Be available by phone almost any hour/non-working days to help solve any problems. Minimum Requirement B.Sc/BA in Business Administration or relevant field, BBA/MBA most preferable with minimum of 06 months- 1 year experience. Knowledge and Skill 1. Excellent time management and organizational skill. 2. Proficient in MS Office. 3. Ability to work with multi-disciplinary teams. 4. Outstanding verbal and written communication skill. 5. Efficient in budgeting, bookkeeping and reporting.

About the role We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbaud’s pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact. What you’ll do Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership Monitor role KPIs including engagement volumes and partner attach rate Identify and input to evaluate future Blackbaud products that will be added to the service program. Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program. Collaborate extensively with partner enablement to raise program awareness and updates Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration. Collaborate with internal Blackbaud teams to ensure program coordination and alignment. What you’ll bring 1-2 Years of Program management or service delivery experience. Experience launching programs to customers, partners and internal stake holders Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins Ability to support partners in creation of go-to-market offering is based on sales plays and tracking effectiveness with wins Positive influence that impacts clients and partner executives Awareness of industry trends with the ability to gain insights into market trends Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Deliver hands-on robotics and STEM training to students and teachers across multiple schools. Conduct Train-the-Trainer sessions and build a strong trainer network. Develop and implement engaging, activity-based learning modules. Required Candidate profile Python and Arduino Programming. Experience in training both students and educators in STEM/Robotics is a Plus. Excellent communication and interpersonal skills. A passion for innovation, learning.

We are seeking a proactive and experienced Programs Project Manager to lead our dynamic Programs Coordination Team and manage the full lifecycle of online programsfrom setup to delivery and post-program support. The ideal candidate is tech-savvy (especially with WordPress-based tools), excels in cross-functional collaboration, is capable of gap analysis and process improvements, and thrives in a fast-paced, spiritually aligned environment. This is not a purely technical role . It requires strong coordination, planning, communication, and leadership skills , along with a deep understanding of executional workflows across teams, tools, and timelines. Key Responsibilities: Program Execution & Coordination Oversee end-to-end delivery of online programs, courses, and live sessions. Coordinate with coaches, teachers, US-based team, CRM, and marketing to ensure seamless execution. Assign and monitor tasks for Program Coordinators, ensuring timelines and deliverables are consistently met. Website, Store & Course Platform Manage day-to-day operations across WordPress, WooCommerce, LearnDash, and BuddyBoss. Ensure timely updates to program pages, course content uploads, call replays, and access settings. Handle store-related tasks such as creating/editing products, updating images, and testing coupon codes. Automation, Communication & CRM Set up and manage automations and campaign flows using ActiveCampaign . Review, coordinate, and optimize program email communications and member segmentation. Manage SurveyMonkey forms, scheduling tools (ScheduleOnce/Calendly), and WhatsApp announcements. Project Ownership & Process Improvement Use project management tools (e.g., Monday.com, Zoho Projects) to plan, assign, and monitor tasks in advance. Anticipate shrinkages or bottlenecks, provide detailed progress reports to management, and recommend course corrections. Conduct gap assessments and implement streamlined SOPs to increase quality and reduce operational delays. Integrate AI tools to improve productivity and workflow automation where applicable. Team Leadership & Stakeholder Management Mentor and guide Program Coordinators to deliver high-quality service and operational support. Act as the central point of contact for internal stakeholders (business owners, teachers, tech and support teams). Manage post-sales service activities, ensuring smooth member experiences and issue resolution. Required Skills & Experience: 7 to 10 years of experience in program/project management, preferably in EdTech, spiritual, or online learning/event environments. Strong working knowledge of WordPress , WooCommerce , LMS (LearnDash) , and BuddyBoss . Hands-on experience with ActiveCampaign , SurveyMonkey , Google Sheets , ScheduleOnce/Calendly , Monday.com/ClickUp , and Zoho Projects . Expertise in gap analysis , SOP development, and leading cross-functional operations. Proven ability to manage distributed teams and prioritize under tight timelines. Excellent communication, problem-solving, and risk anticipation skills. Familiarity with platforms like SoundCloud , Vimeo , and digital media management tools. Preferred Qualities: Strong sense of ownership and urgency a front-runner who takes initiative without waiting for follow-ups. AI-curious and process-oriented , constantly seeking smarter, more efficient ways of working. Familiarity with spiritual or transformational content (preferred, but not mandatory). Self-driven, collaborative, and able to adapt quickly to changing priorities and new challenges. Preferred a candidate who can join immediately or short notice no more than 10 days. How to Apply:Interested candidates should apply directly through this post or send their resume to: arunkumar@astroved.com

POSITION INFORMATION Position Title: Assessment Production Specialist, India POSITION SUMMARY (the reasons the position exists; a summary of what the is position is responsible for): The Assessment Production Specialist is responsible for supporting both Test Development and Test Production processes. These processes include reviewing and revising test questions; assembling tests or pools of items; managing logistics with outside item writers and AI content generation tools; and ensuring all processes are efficient and aligned with subject-area standards, including Accessible content authoring guidelines and Editorial guidelines and features. The Assessment Production Specialist works independently and as part of a team to deliver high-quality assessments. PRIMARY RESPONSIBILITIES (indicate 5-10 key responsibilities/tasks that effectively describe the position; List from most important to least important): Test Development and Assembly: Review and revise test questions aligned to current subject-area standards, including application of AI and automation tools for content creation and review. Assist in developing and assembling tests or pools of items to meet specifications. Use test assembly software to assist in the creation of tests. Assist in adaptation and creation of accessible digital and paper-based assessments according to accessible content guidelines. Conduct basic editorial reviews and revisions of content to conform to prescribed styles. Logistics and Coordination: Manage recruitment and logistics of Outside Item Writers (OIWs) and reviewers, including drafting correspondence, following up, and completing paperwork and payments. Assist in making assignments to OIWs and monitor the completion of their work according to schedule and specifications. Coordinate and apply use of automated content generation and review tools. Track the status of items, graphics, accessible item features, copyrights, stimulus material, and operational forms. Prepare and monitor schedules for producing tests and related deliverables utilizing project management software. Assist with planning activities for external development committee meetings, including scheduling training and coordinating the preparation and shipping of materials. Item Management and Evaluation: Enter items into and create packages in the item banking system, applying manual and automated (AI) approaches. Evaluate item pools considering test specifications and manage related aspects of the test development process, such as inventory and workflow management. Manage follow-up activities from Preliminary Item Analysis (PIA) or Problem Item Notification (PIN) to ensure all actions on items are completed. Quality and Process Improvement: Implement process improvements and automations to achieve shorter cycle times, reduced costs, greater customer satisfaction, and quality maintenance. Investigate and resolve software or process issues, summarizing essential facts, and proposing solutions. Communication and Liaison: Communicate with the organisations staff, vendors, and clients regarding schedules, key due dates, and deliverables. Serve as program liaison to business units and clients, providing advice, interpreting program guidelines, and attending meetings as requested. Training and Mentorship: Mentor and train other staff as necessary in the use of item banking systems and test creation processes and tools. Research and Reporting: Monitor, research, and respond to candidate inquiries, coordinating efforts as needed. Assist in preparing test-related materials for publications, such as descriptive or instructional brochures. Collect and update information on test development procedures, test specifications, and educational practices and trends. Budget and Expense Management: Assist in the preparation of budgets, including cost and staffing estimates. Monitor project expenses and revise monthly forecasts. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. KNOWLEDGE/SKILLS Strong verbal, written, and interpersonal communication skills and experience working with internal and external customers. Strong technical skills and ability to learn and use new technologies. Ability to utilize project management software and Microsoft Office tools. Knowledge of test creation software and test development processes is preferred. Strong organizational, problem-solving, and communication skills. Ability to work independently and as part of a team. Experience in managing logistics and coordinating with external stakeholders. Proficiency in using workflow management tools and item banking systems. EDUCATION AND EXPERIENCE - (technical knowledge, skills and abilities an employee needs to successfully perform the position level; please distinguish between required and preferred) An associate degree is required. A bachelors degree preferred. 3+ years of experience in program coordination, administration, operational or technical activities is required. Advanced level skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, SharePoint).