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4.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
Job Purpose Leads the one-time migration of 35 legacy Windows Task Scheduler jobs into Control-M as part of the Momentum modernization effort. Ensures reliability, standardization, and operational continuity. Desired Skills and Experience Essential skills 4+ years of experience with BMC Control-M and workload automation. Experience migrating jobs from Windows Task Scheduler. Strong scripting (PowerShell and Batch) and dependency analysis skills. Experience in SQL Detail-oriented, with strong documentation and validation discipline. Education: B.E./B.Tech in Computer Science or related field Key Responsibilities Analyze 35+ existing Windows Task Scheduler jobs (triggers, logic, scripts). Rebuild, test, and validate equivalent jobs in Control-M. Apply enterprise scheduling standards including logging, alerts, and audit readiness. Coordinate testing, documentation, and final deployment with the Scheduling team. Support cutover and post-deployment monitoring until stable. Key Metrics BMC Control-M, PowerShell Batch scripting Windows Task Scheduler, MFT SQL Behavioral Competencies Good communication (verbal and written) Experience in managing client stakeholders
Posted 5 days ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Hybrid
The BMC Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the product expert that guides our customers through education, delivery and implementation. Experience working in mainframe environments as System Engineer or Production control and supporting Workload Automation and Output Management tools/Implementations Should have working knowledge of Control-M for z/OS like creating and managing Job Scheduling Definitions, specify scheduling parameters, conditions, and resources, able to use calendars for scheduling of jobs, use of SMART Tables. Should be familiar with Active Environment and its screen commands which are used to, confirm job orders, Review the status of jobs, Check job logs, hold jobs in the active environment, Delete and kill a job order etc. Should know how to use the Control-M Workload Automation interface to manage z/OS jobs. Should know about the Control-M Admin role to install and configure Control-M for z/OS. Should have good Professional exposure to MVS, JES2, TSO, SDSF, ISPF (commands, functions, EDIT, DSLIST, Dataset & Library Utilities), JCL knowledge, Batch ABEND resolution process. Should have experience of IBM utilities such as: IEBGENER, IDCAMS, IECOPY, IEBCOMPR & IEHLIST, IEFBR14, IEBUPDATE, SORT/MERGE utilities. REQUIRED SKILLS: ZOS TSO, ISPF, IBM utilities JCL, REXX, Control-M, Control-D RACF/ACF/ DF/SMS, DESIRED SKILLS: DB2 Basics Scheduler and Output Management competition products (CA, IBM, HCL, etc) Distributed systems Control-M implantations distributed environments. Conversions from other schedulers to CONTROL-M
Posted 5 days ago
5.0 - 10.0 years
15 - 25 Lacs
Bengaluru
Hybrid
About Potentiam Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment. Location : Bangalore ( Hybrid) Responsibilities: Key Responsibilities Lead the design, development, and support of complex CA7 workflows , involving all job types and calendar configurations. Develop, manage, and maintain JCL scripts , ensuring high availability, intelligent error handling, and robust log usage. Use CA7 REST APIs for integration and automation with external systems and reporting tools. Perform end-to-end troubleshooting of CA7 workflows and infrastructure, including interpreting JES messages, logs, and job failures. Provide hands-on support and improvement recommendations for CA7 performance and reliability. Assist with CA7 environment administration , including workflow migrations, calendar management, and scheduling strategy. Collaborate with application and infrastructure teams to maintain seamless job execution and incident resolution. Participate in incident, problem, and change management in alignment with ITIL best practices. Required Qualifications 7+ years of hands-on CA7 experience , including: Development and maintenance of complex workflows Experience with all CA7 job and calendar types Deep proficiency with JCL and mainframe job processing Use of CA7 REST APIs for job management and integration Working knowledge of CA7 administration tasks such as: Workflow error resolution and job failure analysis Infrastructure and log-level troubleshooting Understanding of RACF, JES messages , and log file interpretation Strong analytical thinking and scripting skills with attention to detail Preferred Qualifications (Nice to Have) 7+ years of CA7 Administration experience , including: Installation and upgrades of CA7 components CA7 Web UI configuration and usage Management of WA agents and integration with other tools CA7 technical refresh planning and disaster recovery design Experience with Broadcom tools : Automic Automation Intelligence (AAI / JAWS) Broadcom iDash Workload automation migration and upgrade experience: Migrations from CA7 to or from other global enterprise workload automation platforms (e.g., AutoSys, Control-M, Tidal, UAC) Performing CA7 health checks and environment assessments ITIL Foundation certification and/or prior experience working in ITIL-aligned environments Exposure to other workload automation platforms: BMC Control-M , Broadcom Automic , Tidal , Stonebranch UAC , Redwood Cronacle Experience in conducting training sessions , preparing documentation, and mentoring junior team members Benefits and Perks Health Insurance Referral Bonus Performance Bonus Flexible Working option
Posted 1 week ago
4.0 - 9.0 years
9 - 13 Lacs
Pune, Bengaluru, Hinjewadi
Work from Office
job requisition idJR1027400 Job Summary Synechron is seeking an experienced Control-M Administrator to manage and support our enterprise workload automation platform. This role is vital to ensuring timely, reliable, and efficient job scheduling, execution, and monitoring across critical business processes. The ideal candidate will have extensive Control-M expertise, excellent communication skills, and a proven track record of delivering end-to-end task management aligned with organizational and client requirements. Your efforts will contribute to operational excellence and seamless automation workflows, supporting our organizations focus on stability, compliance, and continuous improvement. Software Required Skills: Proven hands-on experience with Control-M administration, configuration, and job scheduling Ability to execute end-to-end task automation as per business and technical requirements Strong knowledge of Control-M tools, including Control-M/Enterprise Manager, and Control-M/Batch Experience with Control-M job workflows, job dependencies, and orchestration Familiarity with Control-M/Agents and client-server architecture Good communication skills for interacting with clients and internal teams Understanding of scripting (e.g., Shell, Perl, Python) to automate and troubleshoot processes (preferred) Preferred Skills: Experience with Control-M/Application Integrator and plugins Knowledge of database management systems relevant to control-m jobs (e.g., Oracle, SQL Server) Familiarity with cloud integrations (AWS, Azure) for control-m workloads Overall Responsibilities Manage and operate the Control-M environment to ensure optimal scheduling, workload automation, and job execution Deliver end-to-end task execution, troubleshooting, and issue resolution on schedule and within SLAs Collaborate with technical teams and clients to understand automation requirements and implement solutions Monitor system performance, make configuration adjustments, and optimize workload flows Document workflows, jobs, and operational procedures Implement best practices for control-m security, compliance, and disaster recovery Educate and support team members and clients regarding Control-M functionalities and updates Contribute to process improvements for automation, reporting, and incident management Technical Skills (By Category) Control-M Skills: EssentialControl-M/Enterprise Manager, Control-M/Batch, job scheduling, dependencies, workload automation PreferredControl-M/Applications, plugin configuration, workload policies Scripting & Automation Tools: EssentialShell scripting, Perl, or Python for automation and troubleshooting (basic to intermediate) PreferredPowerShell, batch scripting Databases & Data Management: EssentialBasic understanding of SQL queries, Oracle, SQL Server for job data and status verification Operating Systems & Platforms: EssentialWindows, Linux/Unix environments where Control-M agents operate Development & Management Tools: EssentialControl-M console, command-line tools, log analysis, monitoring dashboards PreferredControl-M API/CLI, integrations with monitoring tools like Nagios or Splunk Security & Controls: Understanding of control access, role-based permissions, and audit logging Experience Minimum of 4 + years experience supporting, administering, or operating Control-M workload automation environments Proven ability to manage end-to-end job scheduling, dependencies, and workflows Experience working in enterprise or financial services environments is preferred Demonstrable experience in client communication, project coordination, and issue escalation Alternative pathwaysextensive automation background, scripting expertise, or proven operational experience Day-to-Day Activities Monitor and execute scheduled and ad-hoc jobs in Control-M environment Troubleshoot and resolve job failures or delays with minimal downtime Collaborate with IT teams to ensure proper setup and configuration of Control-M agents and environments Conduct system health checks, performance tuning, and capacity planning Document processes, update control-m workflows, and implement standard operating procedures Engage in daily stand-ups, incident reviews, and change management activities Assist in automation and integration initiatives to improve operational efficiency Communicate proactively with stakeholders and clients regarding job statuses and issues Qualifications Bachelors degree in Computer Science, Information Technology, or related field Experience with Control-M advanced features and plugins in a large enterprise environment Relevant certifications (e.g., BMC Control-M Administrator) are a plus Demonstrated ability to work effectively under pressure and within strict SLAs Professional Competencies Critical thinker with analytical troubleshooting skills Excellent communication and interpersonal skills for engaging with clients and technical teams Strong team player with a proactive, solutions-oriented attitude Highly organized, capable of managing multiple priorities Adaptable to evolving technologies and operational frameworks Commitment to continuous learning and process improvement
Posted 1 week ago
6.0 - 10.0 years
3 - 8 Lacs
Pune
Work from Office
Roles & Responsibilities: Oracle Warehouse Builder, OWB, Oracle Workflow Builder, Oracle TBSS Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0) Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production More than 5 years experience on Oracle Warehouse Builder (OWB) and Oracle Workflow Builder Expert Knowledge on Oracle PL/SQL to develop individual code objects to entire DataMarts. Scheduling tools Oracle TBSS (DBMS_SCHEDULER jobs to create and run) and trigger based for file sources based on control files. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using ServiceNow. Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0). Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production. Oracle Enterprise Manager 10gR1.(Monitoring jobs and tablespaces utilization) Extensive knowledge in fetching Mainframe Cobol files(ASCII AND EBSDIC formats) to the landing area and processing(formatting) and loading(Error handling) of these files to oracle tables by using SQL*Loader and External tables. Extensive knowledge in Oracle Forms 6 to integrate with OWB 4. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using Service-Now. work closely with the Business owner teams and Functional/Data analysts in the entire development/BAU process. Work closely with AIX support, DBA support teams for access privileges and storage issues etc. work closely with the Batch Operations team and MFT teams for file transfer issues. Migration of Oracle to Hadoop eco system: Must have working experience in Hadoop eco system elements like HDFS,MapReduce,YARN etc. Must have working knowledge on Scala & Spark Dataframes to convert the existing code to Hadoop data lakes. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in creating Hive partitions, Dynamic partitions and buckets. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Use Denodo for Data virtualization to the required data access for end users.
Posted 2 weeks ago
6.0 - 10.0 years
3 - 8 Lacs
Pune
Work from Office
Job Information Job Opening ID ZR_1671_JOB Date Opened 20/12/2022 Industry Technology Job Type Work Experience 6-10 years Job Title Oracle Warehouse Builder/Developer City Pune Province Maharashtra Country India Postal Code 411001 Number of Positions 4 Roles & Responsibilities: Oracle Warehouse Builder, OWB, Oracle Workflow Builder, Oracle TBSS Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0) Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production More than 5 years experience on Oracle Warehouse Builder (OWB) and Oracle Workflow Builder Expert Knowledge on Oracle PL/SQL to develop individual code objects to entire DataMarts. Scheduling tools Oracle TBSS (DBMS_SCHEDULER jobs to create and run) and trigger based for file sources based on control files. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using ServiceNow. Oracle Warehouse Builder 9i (Client Version 9.0.2.62.3/Repository Version 9.0.2.0.0). Oracle Warehouse Builder 4 Oracle Workflow Builder 2.6.2 Oracle Database 10gTNS for IBM/AIX RISC System/6000Version 10.2.0.5.0 - Production. Oracle Enterprise Manager 10gR1.(Monitoring jobs and tablespaces utilization) Extensive knowledge in fetching Mainframe Cobol files(ASCII AND EBSDIC formats) to the landing area and processing(formatting) and loading(Error handling) of these files to oracle tables by using SQL*Loader and External tables. Extensive knowledge in Oracle Forms 6 to integrate with OWB 4. Extensive knowledge on entire life cycle of Change/Incident/Problem management by using Service-Now. work closely with the Business owner teams and Functional/Data analysts in the entire development/BAU process. Work closely with AIX support, DBA support teams for access privileges and storage issues etc. work closely with the Batch Operations team and MFT teams for file transfer issues. Migration of Oracle to Hadoop eco system: Must have working experience in Hadoop eco system elements like HDFS,MapReduce,YARN etc. Must have working knowledge on Scala & Spark Dataframes to convert the existing code to Hadoop data lakes. Must have design and development experience in data pipeline solutions from different source systems (FILES, Oracle) to data lakes. Must have involved in creating/designing Hive tables and loading analyzing data using hive queries. Must have knowledge in creating Hive partitions, Dynamic partitions and buckets. Must have knowledge in CA Workload Automation DE 12.2 to create jobs and scheduling. Use Denodo for Data virtualization to the required data access for end users. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 2 weeks ago
3.0 - 8.0 years
8 - 18 Lacs
Bengaluru
Work from Office
Key Responsibilities: Tidal Administration: Install, configure, and maintain Tidal Master, Client Manager, and Agents on Unix and Windows platforms. Perform regular upgrades, migrations, and patching of Tidal components. Manage and troubleshoot Tidal agents and client connections. Implement and maintain SSL configurations for secure communications. Oversee job and container management, including creation, modification, and migration across instances. Monitor and resolve issues related to job failures, dependencies, and scheduling conflicts. Scheduling & Automation: Design, implement, and maintain batch processing workflows using Tidal Enterprise Scheduler. Develop and manage complex job streams with interdependencies and calendar-based scheduling. Ensure timely execution of jobs, monitor performance, and optimize schedules for efficiency. Coordinate with development and operations teams to align scheduling with application deployments and maintenance windows. Database & Integration: Utilize MSSQL for managing Tidal databases, including backups, restores, and schema modifications. Integrate Tidal with other enterprise systems and tools via REST APIs and custom scripts. Collaborate with database administrators to ensure data integrity and performance. Cloud & Infrastructure Support: Deploy and manage Tidal components on cloud platforms (e.g., AWS EC2, RDS). Work with network and security teams to resolve connectivity and access issues. Assist in capacity planning and resource allocation to meet operational demands. Incident & Change Management: Respond to and resolve P1/P2 incidents, ensuring minimal downtime and impact. Document and manage changes through ITIL-aligned change control processes. Maintain comprehensive documentation of job configurations, dependencies, and operational procedures.
Posted 3 weeks ago
7.0 - 12.0 years
10 - 14 Lacs
Chennai
Work from Office
We are seeking a skilled and detail-oriented System Administrator to oversee and optimize enterprise-level job scheduling and workload automation processes. The successful candidate will be responsible for managing the IT environment, ensuring its stability, performance, and alignment with business requirements. This role involves collaboration with cross-functional teams, troubleshooting, and implementing solutions to streamline IT operations. Primary Responsibilities Administer and maintain the IT environment, including installation, configuration, upgrades, and patching Monitor system performance and ensure optimal operation to meet service level agreements (SLAs) Design, configure, and manage job schedules, ensuring efficient workflows across systems Automate repetitive tasks and processes, reducing manual intervention and improving productivity Investigate and resolve issues related to job failures, performance degradation, and system errors Provide technical support to teams leveraging IT systems for their operations Collaborate with stakeholders to identify opportunities for improving scheduling and automation processes Implement best practices for workload automation and system integration Maintain comprehensive documentation of configurations, workflows, and troubleshooting steps Generate reports to provide insights into system performance, job completion rates, and error trends Ensure compliance with organizational and regulatory policies related to data handling and system access Implement and monitor security measures within the IT environment Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 7+ years of relevant experience. Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a System Administrator or in a similar role. Solid understanding of workload automation tools and principles. Proficiency in scripting and programming for task automation (e.g., PowerShell). Familiarity with ITIL practices and incident management frameworks. Proven excellent problem-solving skills and attention to detail. Solid communication and collaboration abilities to work effectively with technical and non-technical teams Preferred Qualifications Experience with integrating IT systems with other enterprise tools and platforms Knowledge of cloud-based job scheduling and automation solutions
Posted 4 weeks ago
4.0 - 8.0 years
11 - 16 Lacs
Chennai
Work from Office
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together We are seeking a skilled and detail-oriented Control-M Administrator to oversee and optimize enterprise-level job scheduling and workload automation processes. The successful candidate will be responsible for managing the Control-M environment, ensuring its stability, performance, and alignment with business requirements. This role involves collaboration with cross-functional teams, troubleshooting, and implementing solutions to streamline IT operations. Primary Responsibilities Administer and maintain the Control-M environment, including installation, configuration, upgrades, and patching Monitor system performance and ensure optimal operation to meet service level agreements (SLAs) Design, configure, and manage job schedules, ensuring efficient workflows across systems Automate repetitive tasks and processes, reducing manual intervention and improving productivity Investigate and resolve issues related to job failures, performance degradation, and system errors Provide technical support to teams leveraging Control-M for their operations Collaborate with stakeholders to identify opportunities for improving scheduling and automation processes Implement best practices for workload automation and system integration Maintain comprehensive documentation of configurations, workflows, and troubleshooting steps Generate reports to provide insights into system performance, job completion rates, and error trends Ensure compliance with organizational and regulatory policies related to data handling and system access Implement and monitor security measures within the Control-M environment Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of relevant experience. Proven experience as a Control-M Administrator or in a similar role Solid understanding of workload automation tools and principles Proficiency in scripting and programming for task automation (e.g., PowerShell) Familiarity with ITIL practices and incident management frameworks Proven excellent problem-solving skills and attention to detail Solid communication and collaboration abilities to work effectively with technical and non-technical teams Preferred Qualifications Experience with integrating Control-M with other enterprise tools and platforms. Knowledge of cloud-based job scheduling and automation solutions. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Posted 4 weeks ago
8.0 - 10.0 years
25 - 30 Lacs
Chennai
Work from Office
Should have 5+ years of testing experience using one of the Job scheduling platforms RunMyJobs Control M Autosys Automic Automation Engine Should have 3+ years in testing migration projects across the job scheduling platforms Must possess 5-8 years experience with SQL, like Oracle, SQL server Extensive experience in preparing Test strategy, Test plan and Test cases Played key role in Regression and Performance Testing Deep understanding on XML, JSON data structures and ability to Mock data in XML and/or JSON format Thorough understanding of Job scheduling and workload automation platforms is mandatory Strong experience in coordinating UAT with Business Stakeholders Exposure to Java Selenium, Web and API testing, SQL testing, RDBMS experience is a plus Working with internal stakeholders and do business requirements gathering; being able to learn the domain quickly. Working in a dynamic environment, collaboration with other teams. Strong analytical and debugging skills Excellent communication skills Additional Information Qualification : Bachelors/Masters Degree Relevant Testing Experience : 5-8 Years (Job Scheduling platforms and Migration) ? Overall IT Experience : 8+ Years
Posted 4 weeks ago
2 - 7 years
7 - 17 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Must Have: Proficiency in Tidal Job Scheduler and Workload Automation Flexible to work in 24X7 rotational shifts Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems Ability to work independently in a remote setting and work as a team player Excellent communication skills, problem solving skills, analytical skills and strong attention to detail. Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint) Basic knowledge of creating incidents, working requests in ServiceNow application. Good to Have: Experience, understanding of scripting languages (SQL, Python, Powershell) Understanding of Tidal Job Schedulers system architecture or similar application. Certification in Tidal Enterprise Job Scheduler or Workload Automation. Educational Qualifications: Bachelor’s degree in computer science or related field Job Description: Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules. Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies. Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup Monitors the processing of systems backup job(s). Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules Assists systems and application development team in problem resolution. Assists print operators with problems. Create incidents against failed/problematic jobs and process requests in the ServiceNow platform Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system. Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures. Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs. Monitors results to ensure that SLA's, as well as other quality metrics, are being met. Monitors execution of the online batch schedule for mainframe and open systems. Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests. Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution. Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently. Responsible for maintaining and updating team procedure documentation. Maintains job documentation. Maintains the technical library of computer operations documentation.
Posted 1 month ago
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