5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Experience in RCM and healthcare in a US Medical Billing company is required for this role. You should possess excellent team-leading capabilities, be open to direction, have a collaborative work style, and demonstrate a strong commitment to completing tasks. Your knowledge should cover the entire BPO operations spectrum, including ensuring SLAs, SOPs, local work instructions, process flows, team forecasting, workforce analysis, basic matrix reporting, recruitment, seat utilization, training, and maintaining quality standards. The ideal candidate will have proven experience as a Manager/Senior Manager or in a similar position. You should also have experience with recruiting and performance evaluation processes, as well as familiarity with financial and customer service principles. Good math skills are essential for creating and analyzing reports, spreadsheets, and sales statistics. Proficiency in MS Office, especially MS Excel, is required. You should demonstrate leadership and organizational abilities, along with strong interpersonal and communication skills. A problem-solving attitude and flexibility to work in shifts are important attributes for this role.,

Posted 1 week ago

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