Sr. Officer/Officer - Collections BOBCARD

3.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company. Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics. . Drive agencies bucket wise performance for pre-NPA & WOF accounts. Designs and improvise processes to get best outcome Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity. Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements. Tracing NC pool to crack case and improvise resolution. Undertake regular & timely agency reviews team reviews to help increase agency performance. Applicants should possess the following attributes: Good Communication skills Knowledge of call Centre Process. Possess Good knowledge of latest RBI guidelines & compliances Strong analytical and decision-making skills Customer Orientation Communication and Team building skills Flexibility in hours of operation Professional written and verbal communication and Interpersonal skills Ability to communicate well at all levels of the organization

Posted 2 weeks ago

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