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Wipro Hiring For experienced in Quality Analyst/Auditor

Wipro Hiring For experienced in Quality Analyst/Auditor

Wipro

2 - 5 years

3 - 4 Lacs

Hyderabad

Posted:4 days ago| Platform:

Apply

Skills Required

Quality Audit Quality Monitoring Quality Analysis Quality Check Quality Assurance Communication Skills QC Tools Qa/Qc Quality Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from WIPRO,

We are hiring experienced candidates in Quality Analyst/Auditor

Role:

Responsibilities:

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Behavioral Competencies:

Project Management Skills
Analytical Skills
Execution Excellence
Passion for results
Stakeholder Management

Specifications:

Excellent English communication
Work location- Hyderabad
Work from Office role.
Should be flexible to work in rotational shifts
Qualification- Any graduate
Level- L2
Need immediate joiners
Working days- 5 Days a week with 2 days of week off.

Documents required:

Updated Resume with photograph attached
Govt. ID proof with updated photograph
Previous/Current organization last 3 months Pay slips.
All previous & recent organizations offer & experience letters.
Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation)

Thanks & Regards,

Wipro TA Team

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