1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities Respond to customer queries via WhatsApp, email, and social media. Resolve issues related to orders, returns, refunds, delivery delays, and product concerns. Track order statuses and coordinate with the operations team to ensure timely resolutions. Maintain records of customer interactions, queries, and complaints using CRM tools. Identify recurring issues and share insights with the team for service improvement. Ensure every customer interaction is empathetic, professional, and in line with brand voice. Follow up on customer issues till closure. Preferred candidate profile 12 years of experience in customer support, preferably in D2C or e-commerce companies. Excellent verbal and written communication skills. Familiarity with tools like Shopify, Freshdesk, Excel, or any CRM software. Quick learner, empathetic listener, and solution-driven approach. Comfortable working from the office at Indiranagar, Bengaluru.

Posted 1 day ago

Apply

Customer Service Representative Dione Uk Professional

1.0 - 2.0 years

2 - 3 Lacs

Mumbai

Work from Office

Hiring a Customer Service Executive (Female) to handle calls, WhatsApp, and email queries, follow up on abandoned carts, verify orders, and support salon clients. Excellent communication skills & basic computer knowledge required. Salary: 2025K.

Posted 4 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.