Technical Support Engineer Onextel Media

1.0 - 4.0 years

0 - 3 Lacs

Noida

Work from Office

Role & responsibilities 1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform. 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis. 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities. 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing. 5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems. 6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues. Preferred candidate profile 1. Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 2. Technical Skills: Strong technical background in telecommunications, cloud computing. 3. Experience with CPaaS platforms preferred. 4. Excellent problem-solving skills, with the ability to analyze complex technical issues. 5. Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Posted 1 month ago

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