Site Reliability Engineer Upsmart Solutions

5.0 - 10.0 years

20 - 35 Lacs

Bengaluru

Remote

Role Role : Site Reliability Engineer (SRE) Location : Remote Work Hours : US Working Hours (Weekends on Rotation Basis) Upsmart Solutions At Upsmart Solutions, were focused on delivering high-performing digital solutions backed by strong engineering teams. Were looking for a skilled and proactive Site Reliability Engineer (SRE) to support and enhance the performance of systems that impact thousands of users on both buyer and seller sides. This role is ideal for someone with prior experience in high-traffic e-commerce and/or video platforms like Twitch, Whatnot, etc. You will collaborate with cross-functional teams to troubleshoot issues, build reliable systems, and maintain high availability. A strong background in Java and NodeJS is essential, along with excellent communication skills and a customer-first mindset. Objectives of this role: Ensure high availability, reliability, and performance of production systems. Handle escalated technical issues impacting users and vendors, driving quick and lasting resolutions. Collaborate with Engineering teams to improve observability, alerting, and system robustness. Own incident management, postmortems, and RCA documentation. Continuously improve automation for monitoring, deployment, and infrastructure. Key Responsibilities: Monitor system performance and troubleshoot production issues. Manage infrastructure reliability for platforms built on Java and NodeJS. Collaborate with development teams to optimize applications for scale and performance. Build internal tools for improved operational efficiency. Provide on-call support during US hours and on a rotational weekend basis. Maintain detailed records of incidents, fixes, and preventive measures. Required Skills and Qualifications: Minimum 5 years of experience in SRE or DevOps roles. Hands-on expertise in Java and NodeJS . (Mandatory) Prior experience supporting e-commerce or video streaming platforms . Proven troubleshooting experience across frontend, backend, and infrastructure layers. Strong grasp of system design, scalability, and observability. Excellent verbal and written communication skills. Preferred Skills and Qualifications: Experience with cloud platforms (AWS, GCP, or Azure). Familiarity with CI/CD pipelines, Docker, Kubernetes, and monitoring tools (Grafana, Prometheus, etc.). Incident response and RCA reporting experience.

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