Web Chat Executive | Australian Chat Process - Freshers Only

You are invited to join our team as a Web Chat Executive for a non-voice Australian Web Chat Support process. In this role, you will be responsible for providing customer support through written communication channels to our Australian clients. Your proficiency in digital tools such as MS Word and Excel will be essential for this position. Your key responsibilities will include monitoring and managing customer interactions through a chatbot interface, responding to client queries promptly and accurately, maintaining documentation, and adhering to quality and turnaround time standards. To excel in this role, you should possess excellent written and oral communication skills in English, a strong working knowledge of MS Word and Excel, and be proactive, attentive, and a quick learner. You should also be willing to work in rotational shifts, including weekends. It is mandatory to be based in Chennai and available for immediate joining. This position is open to freshers only, with a preference for male candidates due to the rotational shifts. Immediate joiners are preferred, with a joining date set for 7th July 2025. The job type is full-time and permanent. As part of our team, you will enjoy benefits such as Provident Fund. The work schedule will involve rotational shifts and weekend availability, with the work location being in person. If you are ready to kickstart your career in customer support and meet the above requirements, we look forward to welcoming you to our team.,