2.0 - 4.0 years

5 - 10 Lacs

Chennai, Bengaluru

Hybrid

Job Title: Bid Manager Experience: 2-4 years Location: Bangalore / Chennai (Hybrid) Job Type: Individual Contributor (IC) Job Summary: We are seeking a dynamic and experienced Bid Manager with a background in international BPO to lead complex bid and proposal initiatives that showcase our capabilities and position us strategically with prospects and clients. This individual will act as a critical bridge between internal stakeholders and clients, ensuring tailored solutions that meet both stated and unstated needs. Key Responsibilities: Develop winning bid strategies by identifying key differentiators, understanding client requirements, and aligning solutions accordingly. Collaborate with cross-functional teams including Sales, Operations, Delivery, and CXOs to craft compelling, customized proposals. Drive end-to-end proposal management including planning, writing, editing, and submission of responses (RFPs, RFIs, RFQs) within defined timelines. Research and analyze client business needs, market data, and past performance to create impactful responses. Assess technical, financial, and commercial risks and mitigate them within the proposal narrative. Handle client and stakeholder queries before, during, and after bid submission. Manage and coordinate client presentations and visits post-bid submission. Maintain documentation and version control for proposals and pitch materials. Required Qualifications & Experience: 2 -4 years of total experience, with proven success in Bid Management, Proposal Writing, or Solutioning in an international BPO environment. Prior experience in client-facing roles with participation in WBR/MBR/QBR presentations. Exposure to operations or delivery across domains like Travel, Hospitality, Healthcare, BFSI, Tech Support, etc. Strong analytical skills and attention to detail with understanding of P&L and financial models. Proficiency in English (written and spoken). Preferred / Good-to-Have Skills: Experience in Proposal Development, Opportunity Summary Creation, and Pricing Models. Familiarity with Shipley Methodology or other proposal management frameworks. Certification in Shipley or APMP is an added advantage. PMP certification or experience in project management will be considered a plus.

Posted 2 days ago

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Data Analyst Mediamint

2.0 - 5.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Role & responsibilities Reporting & Dashboarding Design, automate, and maintain dashboards to track daily shift-wise volumes, operator-level efficiency, and task-type productivity. Create and maintain weekly and monthly business review (WBR/MBR) decks with key performance indicators, trends, and insights. Build real-time trackers for operations visibility (e.g., work in progress, pending tasks, SLA adherence, etc). Performance Analysis Provide detailed performance breakdowns against the key performance parameters (average handling time (AHT), resolution time, accuracy scores, utilization, etc) Identify bottlenecks, outliers, and improvement areas using historical and live data. Forecasting & Capacity Planning Analyze historical data and maintain forecasting for upcoming volumes and required headcount for new and ongoing projects. Support sales and delivery heads with accurate volume projections and hiring recommendations. Ad Hoc & Client Requests Respond to urgent, data-driven client queries on volumes, productivity, KPIs, or any other metrics. Generate clean, presentation-ready insights for external communication. Process Automation Proactively identify manual or repetitive data processes and automate them using tools like Google Sheets scripts, Power Query, or dashboards. www.mediamint.com Maintain well-structured, documented data pipelines and reporting logic for ease of use across the team. Strategic Insights & Value-Add Provide leadership with actionable insights from data to help make strategic decisions. Suggest new performance metrics, efficiency benchmarks, or custom data views that improve operations. Preferred candidate profile 2-4 years of experience in a data analytics, MIS reporting, or operations analytics role. Strong expertise in Google Sheets/Excel, with hands-on experience in pivot tables, VLOOKUP/XLOOKUP, data cleaning, and visualization. Proficiency in data visualization and dashboarding using Looker Studio (Data Studio), Power BI, or similar tools. Experience in forecasting, trend analysis, and capacity modeling. Familiarity with performance operations data such as AHT, TAT, utilization, SLA adherence, etc. Excellent communication skills with the ability to present data clearly to non-technical stakeholders. High ownership, self-starter attitude, and ability to work under pressure and tight deadlines. Good to Have: Experience in a Digital Marketing / Ad Operations environment or client-facing BPO/operations analytics. Prior exposure to MBR/WBR decks for large enterprise clients. Knowledge of scripting languages (Google Apps Script, Python) for automating reporting tasks. What Success Looks Like: Operations and leadership teams are no longer bogged down by data/insights generation work. On-time creation and completion of the performance review presentations with actionable insights. Clear visibility on team performance, task volumes, and SLA adherence through intuitive dashboards. Improved planning accuracy and headcount forecasting for future volume projections. Reduction in turnaround time for ad hoc client or internal data asks. A more proactive, data-driven decision-making culture in the operations team. Please Fill out the candidate information form: https://shorturl.at/mwpHj

Posted 1 week ago

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