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Cognizant
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Walk-In Drive - SPE and SME - Customer Support

Walk-In Drive - SPE and SME - Customer Support

2 - 5 years

|

2 - 5 Lacs

Hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

Customer Service Excellent Communication In English C1 Proficiency International Voice Process Excellent Verbal And Written Communication Skills Customer Support Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Provide exceptional support for our applications and associated services.
Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc.
Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone.
Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Meet and exceed service level goals.

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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