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Policybazaar
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Subject Matter Expert

Subject Matter Expert

4 - 6 years

|

3 - 4 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Bpo Calling Team Handling Sales Process Calling Inbound Calls Voice Process Shrinkage Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a team of
45 calling agents
to achieve daily/weekly/monthly targets
Monitor and drive performance metrics such as
call quality, productivity, conversion, and attendance
Implement strategies to
reduce attrition and shrinkage
while maintaining team morale
Conduct regular
training, coaching, and one-on-one feedback sessions
Ensure compliance with company policies, scripts, and process guidelines
Prepare and maintain daily/weekly reports on team performance and KPIs
Act as a bridge between the team and management, ensuring smooth communication and timely escalations
Motivate and engage the team to achieve high levels of productivity and customer satisfaction

Requirements:

team handling role in a call center/BPO/tele-sales setup

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Policybazaar

Insurance

Gurgaon Haryana

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