Job Title: Bookkeeping & Account Management Specialist Experience: 2+ years of experience in international bookkeeping & account management Shift: Flexible for Canada & US shifts. Voice/Non-Voice: Semi-Voice (Situational) Location: Mysuru. Job Description: We are seeking a skilled Bookkeeping and account Management Specialist to join our team. The successful candidate will manage customer data, maintain accurate accounts, Taxation, and provide exceptional customer support. Key Responsibilities: • Bookkeeping & Account Management: o Collect and manage customer data, including categorizing transactions, reconciling accounts, and ensuring accuracy and completeness. o Maintain the accuracy of customer accounts through ledger and data management. o Make adjustments to accounts as needed, addressing discrepancies and ensuring compliance with relevant regulations. o Conduct periodic reviews of client accounts to ensure all financial data is accurate and up to date. • Customer Support & Communication: o Act as the primary point of contact for assigned clients, ensuring clear, timely, and empathetic communication. o Develop and maintain meaningful connections with your portfolio of small businesses. o Respond to customer inquiries, resolve issues, and provide guidance on financial processes and reports. o Unblocking work and bookkeeping completion through proactive communication with customers. • Problem Solving & Ownership: o Proactively identify potential issues in customer accounts and provide solutions to ensure their financial success. o Take full ownership of customer satisfaction and the quality of bookkeeping deliverables. Key Skills: 1. Strong bookkeeping and account management skills 2. Excellent customer service and communication skills (Verbal & Written) 3. Ability to work independently and take ownership of customer satisfaction 4. Strong problem-solving skills Show more Show less

Company Description VSSR Consulting is a young and dynamic recruitment consultancy committed to building high-performing staff for our esteemed clients. Our systemized search and profiling process ensures improved retention rates and reduced operational costs. We focus on reducing human capital investments, improving productivity, and providing the flexibility to manage manpower resources effectively. We are dedicated to aligning with our clients' business goals and objectives. Role Description This is a full-time remote role for a Finance Manager. The Finance Manager will be responsible for overseeing financial planning and analysis, creating and managing budgets, maintaining financial records, and ensuring compliance with financial regulations. Other day-to-day tasks include preparing financial reports, advising on investment activities, and implementing financial strategies to support business objectives. The Finance Manager will also be responsible for conducting audits, managing accounting functions, and identifying cost reduction opportunities. Qualifications Strong financial planning, budgeting, and forecasting skills Experience in financial reporting and analysis Proficiency in accounting and auditing practices Knowledge of financial regulations and compliance Excellent analytical, organizational, and problem-solving skills Strong attention to detail and accuracy Effective communication and leadership skills Ability to work independently and remotely Experience with financial software and ERP systems Bachelor's degree in Finance, Accounting, Business Administration, or related field; CPA or MBA is a plus Show more Show less

· Conduct quality audits on customer interactions (calls, chats, emails) and identify improvement areas. · Collaborate with operations and training teams to drive quality excellence across the floor. · Prepare and analyze daily/weekly/monthly quality reports and share actionable insights. · Facilitate quality calibration sessions and feedback sessions with agents and stakeholders. · Create and maintain knowledge documents, SOPs, and e-learning modules for internal use. · Assist in content development for refresher trainings and new hire programs. · Monitor training metrics like TNI (Training Need Identification), training effectiveness, and performance improvement post-training. · D eliver engaging training for new hires, refreshers, and upskilling batches across voice/chat/blended processes · Conduct TNI and design targeted learning solutions to bridge skill gaps · Evaluate training impact via assessments, floor metrics, and stakeholder input · Collaborate with Ops, Quality, and WFM to drive learning initiatives · Maintain accurate training logs, attendance, and feedback documentation · Support seamless nesting, floor readiness, and certification of trainees · Stay updated on process/product changes and ensure knowledge transfer · Prepare and present training performance dashboards and reports · Promote a learning culture that nurtures growth and performance ownership Show more Show less

Job Description · Handling inbound/outbound customer calls · Resolving customer inquiries and issues · Providing product/service information · Documenting customer interactions in CRM Experience Required · Fresher / Experience · Must have knowledge of computers · Age below 35 Yrs Shift Timings · Rotational · For Female - Day Shift (7am till 4pm / 10am till 7pm) · For Male - Afternoon / Night Shift (1pm till 10pm / 10pm till 7am) Salary Range · Upto INR 20,000/-PM Fixed Mode of Work · Work from Office JSW Shakti Foundation, JSW Steel Ltd, Pottaneri, Salem (DT), Tamil Nadu, India -636453 · 6 Days working

Key Responsibilities · Strategy & Execution : Develop and implement digital marketing strategies aligned with business goals. · SEO Leadership : Lead SEO efforts—on-page, off-page, and technical SEO to increase organic visibility. · Content & Creative : Create and oversee engaging digital content and creatives using AI-based platforms. · AI Integration : Actively use and explore AI tools to improve campaign efficiency, automate processes, and scale output. · Lead Generation : Plan and execute lead generation campaigns using digital channels, data insights, and AI tools. · Video & Visual Marketing : Create and manage short-form video content, reels, and motion graphics with AI/video editing tools. · Team Handling : Initially work independently, and progressively lead a digital marketing team as the department grows. Must-Have Skills · Proven experience in SEO (must be an expert level). · Proficiency with AI tools for: o SEO analysis (e.g., Surfer SEO, Clearscope, etc.) o Content creation (e.g., Jasper, Copy.ai, ChatGPT, etc.) o Design (e.g., Canva with AI, Adobe tools with AI plugins) o Video editing (e.g., Pictory, Descript, or similar) o Lead generation (AI CRM tools, automated workflows, etc.) · Strong analytical skills and performance tracking via tools like Google Analytics, Search Console, etc. · Ability to work independently and scale up a high-performing team. Good to Have · Experience with email automation, CRM systems, and paid ads (Google/Facebook/LinkedIn). · Understanding of A/B testing and conversion optimization. · Knowledge of website CMS platforms like HTMlL JAVA.

We are looking for a dynamic and highly adaptable Digital Marketing Manager to lead and scale our digital initiatives. This role is hands-on to start with, transitioning into a leadership position as the team expands. The ideal candidate should be well-versed in leveraging AI tools to drive efficiency, creativity, and performance across SEO, content, lead generation, and video marketing. Location : Mysore Experience : Min 5 Years Package : 4-5.6 LPA Key Responsibilities · Strategy & Execution : Develop and implement digital marketing strategies aligned with business goals. · SEO Leadership : Lead SEO efforts—on-page, off-page, and technical SEO to increase organic visibility. · Content & Creative : Create and oversee engaging digital content and creatives using AI-based platforms. · AI Integration : Actively use and explore AI tools to improve campaign efficiency, automate processes, and scale output. · Lead Generation : Plan and execute lead generation campaigns using digital channels, data insights, and AI tools. · Video & Visual Marketing : Create and manage short-form video content, reels, and motion graphics with AI/video editing tools. · Team Handling : Initially work independently, and progressively lead a digital marketing team as the department grows. Must-Have Skills · Proven experience in SEO (must be an expert level). · Proficiency with AI tools for: o SEO analysis (e.g., Surfer SEO, Clearscope, etc.) o Content creation (e.g., Jasper, Copy.ai, ChatGPT, etc.) o Design (e.g., Canva with AI, Adobe tools with AI plugins) o Video editing (e.g., Pictory, Descript, or similar) o Lead generation (AI CRM tools, automated workflows, etc.) · Strong analytical skills and performance tracking via tools like Google Analytics, Search Console, etc. · Ability to work independently and scale up a high-performing team. Good to Have · Experience with email automation, CRM systems, and paid ads (Google/Facebook/LinkedIn). · Understanding of A/B testing and conversion optimization. · Knowledge of website CMS platforms like HTMlL JAVA.

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies. Job Description: Designation : Process Consultant Qualification : Graduate Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. Excellent communication skills. Should be ok with night shift, Sat & Sunday weekly off Typing speed of at least 50 WPM with 90% accuracy Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools 5 days working and 2 days off. Salary : Up to 5 LPA Work Location : DLF Cyber city, Gachibowli, Hyderabad 2-way cab facility will be provided. Roles & Responsibilities: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer. Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies. Job Description: Designation: Process Consultant Qualification : Graduate Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. Excellent communication skills. Should be ok with night shift, Sat & Sunday weekly off Typing speed of at least 50 WPM with 90% accuracy Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools 5 days working and 2 days off. Salary : Up to 5 LPA Work Location : DLF Cyber city, Gachibowli, Hyderabad 2-way cab facility will be provided. Roles & Responsibilities: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer. Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

Job Description Conduct quality audits on customer interactions (calls, chats, emails) and identify improvement areas. Collaborate with operations and training teams to drive quality excellence across the floor. Prepare and analyze daily/weekly/monthly quality reports and share actionable insights. Facilitate quality calibration sessions and feedback sessions with agents and stakeholders. Create and maintain knowledge documents, SOPs, and e-learning modules for internal use. Assist in content development for refresher trainings and new hire programs. Monitor training metrics like TNI (Training Need Identification), training effectiveness, and performance improvement post-training. Required Skills Minimum 1 year of experience in a Quality Analyst role, preferably in an e-commerce BPO process. For Salem - Must know Tamil & Malayalam Shift Timings Rotational For Female - Day Shift (7am till 4pm / 10am till 7pm) For Male - Afternoon / Night Shift (1pm till 10pm / 10pm till 7am) Salary Range INR 25,000/ - INR 35,000/- per month

Responsibilities: • Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. • Closely monitor total time to resolve for your assigned customer support cases and always ensure adherence to SLAs. • Be an expert on the Client’s custom implementation and be able to resolve issues pertaining to their setup that doesn’t require engineering intervention. • Meet regularly with your customer contacts for case reviews. You’ll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues. • Collaborate regularly with other members of the account team to address reported issues and support their efforts. • Attend bridge calls for escalated issues and work directly with the customer and engineering for expedited resolution. • Plan and execute important events for customers in collaboration with Success/MS team. • Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plan of action to improve. • Share regular insights into new product features with your customers. • Discuss and plan release readiness to meet customer expectations and ensure faster resolution on release related issues. • Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts. • Ensure the highest standard of service delivery to our platinum customers. • Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This Includes: • Provide social insights and recommendations to support clients’ business practices. • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities. • Provide consulting advice to clients about Sprinklr platform during different phases of project implementation. What makes you qualified? • Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. • Strong customer interpersonal skills, and willingness to serve customers across various time zones. This role will be predominantly supporting our U.S and Latam based customers, so the candidate is expected to work normal business hours in the given location. Occasionally working a Saturday or Sunday bi-monthly may be required as per business needs • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing • Knowledge in CTI or Voice recording products, VOIP, Dialer, ACD, IVR, SBC • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP • Knowledge of UCaaS, CPaaS platform, Cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark etc • Familiarity with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management • At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets • 3+ years demonstrated experience supporting software and services and/or account management focusing on nurturing long-term relationships and maintaining high client satisfaction • Strong analytical and problem-solving skills. Data analysis skills to interpret customer usage patterns and identify opportunities • Customer service orientation with a focus on exceeding expectations • Excellent communication skills, both written and verbal • Desire and ability to rapidly learn a wide variety of new technical skills • Self-motivated, takes initiative, assumes ownership • Ability to work in a highly collaborative and fast-paced environment • Spanish or Portuguese fluency (professional or native/bilingual, verbal and written) is a must • Bachelor's degree required or equivalent combination of experience and training

About the Role: We're looking for a data-driven Senior Marketing Analyst to join our growing team. In this role, you'll help shape and optimize our customer acquisition, retention, and revenue strategies across third-party delivery platforms in the US. You'll deliver insights that maximize ROI and help us scale profitably Key Responsibilities > Analyze performance of marketing campaigns run on and off-platform (Delivery Platform promotions, ads, incentives, Google, Meta, etc.) to measure ROI and identify growth opportunities. > Monitor and report on customer acquisition costs, retention cohorts, order frequency, and LTV across platforms. > Build dashboards to track spend, conversion funnels, and partner campaign effectiveness. Work cross-functionally with Growth, Ops, and Partnerships teams to test and optimize promotions and incentives. > Develop customer segmentation to identify high-value user segments and target them effectively. > Design and interpret A/B tests to evaluate promotional offers, menu optimizations, pricing tests, and seasonal campaigns. > Analyze impact of operational metrics (delivery time, order accuracy) on customer behavior and repeat usage. > Present findings and recommendations to Marketing, Finance, and Executive teams to guide budget and strategy decisions. Required Qualifications > Bachelor's or Master's degree in Marketing Analytics, Business, Economics, Statistics, or related field. 4+ years in marketing analytics, performance marketing, or growth analytics - preferably in on-demand delivery, QSR, e-commerce, or marketplaces. > Strong proficiency in SQL; experience with BI tools like Looker, Tableau, or Power BI. > Deep understanding of 3rd-party delivery platforms and how marketing levers drive conversion and repeat orders. > Experience measuring and optimizing CAC, LTV, churn, and promotional ROI. > Hands-on experience designing A/B tests and analyzing results. > Ability to translate data into actionable insights for cross-functional teams. > Strong communication and presentation skills. · Customer facing experience Preferred Qualifications • Familiarity with CRM and marketing automation tools (Airtable, HubSpot). • Experience working with partners to co-fund and measure joint campaigns. • Working knowledge of Python or R for advanced analytics. · Previous experience a high-growth startup or on-demand delivery environment.