Voice Coach

Teleperformance (TP)

1 - 6 years

1 - 6 Lacs

Gurugram

Posted:15 hours ago| Platform:

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Skills Required

Voice And Accent Training Soft Skills Soft Skills Training Accent VNA IELTS Voice And Accent Grammar Accent Training Spoken English TOEFL Call Center Training Language Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement.
Need to facilitate new hire classes and own the performance delivery for their respective batches.

Customer:

To be cross skilled in other LOBs of the business
To support the business by maintaining suggested/ required login hours
To deliver a 39-week induction course to the new employees following company training Manuals
To gauge the post training performance of agents trained for 0 -90 days period.
To be responsible for Process Training Yield
To evaluate and provide feedback to the training manager on amendments to the training material.
To analyze the training needs, design and deliver appropriate programs and evaluate their success.
Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients.
To provide feedback to consultants on the quality of their work in line with Company policies and procedures
To seek feedback proactively, from all staff, from all departments

Critical Competencies:

Solves Problem
Communicates Effectively
Demonstrate Collaboration

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