Technical Voice Process Br Placements New Delhi

1.0 - 6.0 years

1 - 6 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities: Provide first-level technical support and troubleshooting for Internet Service Provider (ISP) related queries and issues via voice calls . Diagnose and resolve technical problems concerning internet connectivity, Wi-Fi issues, modem/router configuration, email setup, and other related services. Guide customers through step-by-step solutions to resolve technical issues effectively and patiently. Document all customer interactions, technical issues, troubleshooting steps, and resolutions accurately in the CRM system. Escalate complex or unresolved issues to higher-tier technical teams when necessary, ensuring timely follow-up. Maintain a high level of customer satisfaction by delivering professional, efficient, and empathetic technical assistance. Stay updated with product knowledge, service offerings, and technical changes specific to ISP services. Background & Skills: Any Graduate or Undergraduate degree. Prior experience in a technical support role, preferably related to ISP or network troubleshooting, is a strong advantage. Excellent verbal communication skills in English and Hindi to interact effectively with customers. Strong technical aptitude and problem-solving skills to diagnose and resolve common technical issues related to internet services. Basic understanding of network fundamentals (TCP/IP, Wi-Fi protocols, routing, modems, routers). Ability to understand and explain technical concepts to non-technical users clearly and concisely. Customer-centric approach with strong listening and interpersonal skills. Flexibility to work in rotational shifts and offs as per process requirements.

Posted 1 day ago

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