Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Patient Relation Officer Prime Search

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Patient Relationship Officer at our Gurgaon, Sector 49 location, you will play a crucial role in ensuring the well-being of our patients and maintaining excellent relationships with them. Your responsibilities will include making outbound calls to patients, following up on their health and medication needs, handling inquiries and complaints, and updating patient records in the CRM system. Your empathetic communication skills, problem-solving abilities, and proactive listening approach will be key to your success in this role. Working six days a week with Sundays off, you will be expected to engage with patients effectively, address their concerns, and provide necessary information and support. A graduate degree, 2 years of voice calling experience, fluency in English and Hindi, and proficiency in maintaining customer records are essential requirements for this position. Your ability to handle patient complaints with patience and understanding will be crucial in pacifying any concerns they may have. In addition to a competitive salary, you will receive benefits such as Provident Fund (PF), Employee State Insurance (ESI), paid leaves, leave encashment, cell phone reimbursement, and health insurance. This full-time position offers a day shift schedule and requires your presence at the workplace in person. If you meet the qualifications and are ready to make a positive impact on the lives of our patients, we encourage you to apply before the application deadline on 30/08/2024. The expected start date for this position is 22/08/2024.,

Posted 1 week ago

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Customer Care Team Lead Gourmetious Bakes

2 - 3 years

2 - 3 Lacs

Mumbai

Hybrid

Role Overview: We are looking for a hands-on Customer Care Team Leader who can guide a team of customer care executives while ensuring every interaction reflects our brand promise. Your role will be crucial in driving customer happiness, retention, and loyalty. An opportunity to grow with a rising niche consumer brand. Key Responsibilities: Lead and mentor a team of customer care executives (calls, WhatsApp, social media DMs, and emails). Monitor team KPIs including First Response Time (FRT), Resolution Time, CSAT, and Escalation Rate. Personally handle escalated cases to ensure customer delight. Conduct weekly coaching sessions and feedback huddles. Collaborate with Operations, Dispatch, and Product teams to resolve recurring customer issues. Analyze customer feedback to suggest improvements in product or service. Maintain team attendance, schedule adherence, and daily productivity. Prepare weekly reports on team performance and customer insights. What Were Looking For: 2-5 years of experience in customer care, with 1+ year leading a team (preferably in a consumer product or D2C brand). Strong grasp of customer service KPIs like CSAT, FRT, Resolution Time. Comfortable managing customer queries across phone, WhatsApp, social media, and emails. Excellent people management and coaching skills. Ability to stay calm and solution-oriented in high-pressure situations. Experience handling premium or brand-sensitive customers is a plus. Apply Now! If youre passionate about leading teams and turning every customer into a happy brand advocate, wed love to meet you! About Us 5minutes is into delivering fresh, preservative-free loaves daily across Mumbai. We’re redefining the bread distribution game with unmatched freshness, quality, taste and timing.

Posted 2 months ago

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