Work from Office
Full Time
VnA Trainer Key Requirements Collaborate with the advisors to reduce MTI and address grammatical issues. Conduct soft skills and customer experience training sessions as needed for the advisors. Measure training efficacy through pre- and post-assessments to track communication skill improvements. Use customer feedback to evaluate CSAT/customer experience sessions efficacy. Leverage QA Monform parameters to assess communication skills; if unavailable, integrate relevant metrics into campaigns with internal quality auditors. Analyze DSAT calls and design targeted intervention sessions to drive performance improvement. Proficient in PowerPoint and Excel for content creation, reporting, and data analysis. Strong presentation skills required for final in-office presentation round (following a virtual PI round, if applicable). Eligibility Criteria 1-5 years of international experience. Should be willing to WFO Immediate joiner Contact HR Faraz - 9831240055
Cogenthub
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