2.0 - 6.0 years

7 - 17 Lacs

Bengaluru

Work from Office

In this role, you will: Participate in and support implementation of business solutions Determine the impact of changes made to existing hardware, software, and schedules Review tactical issues, policies or procedures for which answers can be quickly obtained Perform daily validations of application by performing critical functional checks to ensure that its stable for business users Monitor all the scheduled batch jobs and work on fixing in case of failures Audit complex critical systems delivery for business processes Determine the impact of new products and tools implementation across the business and mitigates potential issues Reduce the impact of application and infrastructure failures on business delivery Present recommendations for resolving more complex situations Provide technology information managers, functional colleagues and stakeholders Required Qualifications: 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2+ years of experience in System Administration & Desktop troubleshooting skills. Quickly adapt to the business objective of the organization and adhere to the policies and procedures. Proficient knowledge on Microsoft Operating System (Windows 7, Windows 10 and Windows 11) is a Mandate. A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN) Should have working knowledge on Windows Server administration principles. Should have strong skills on incident management and should have understanding and participation skills on problem management space A strong collaborator willing to tap into past experiences and relationships in order to accomplish goals. Ability to handle multiple assignments simultaneously using a wide range of skills Ability to actively and professionally participate in detailed discussions with various levels of management, senior engineering teams and architects Ability to collaborate with distributed team members on new technology initiativesStrong customer focus and ability to translate high level customer requirements into actionable business and technical requirements. Knowledge of imaging, Backup and storage solutions Should participate and engage in training initiative be it up scaling ones knowledge, as well as training fellow team members and cross functional teams if the need arise Experienced in supporting Apple Operating Systems and Servers. (Apple ACSP or ACTC Certification would be advantageous) Knowledge of Apple hardware Microsoft Experience (preferably but not essential MSCE) incl. AD, Exchange, Office 365, Intune MDM Experience of Network/Firewalls/Printers setup and maintenanceExperience with Mobile Phone/Ipad setup Ability to Manage SLAs and Priorities Good Customer Service skills Able to communicate clearly and precisely Excellent background in Technical Support Managed services environment an advantage Knowledge of ITIL an advantage Minimum Degree ITIL certification Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills

Posted 1 week ago

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